Experience

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  Ultimate 101.9 fm uds wa campus

  Sept 2008 - Jun 2012

  Campus radio show host

  Hosted the entertainment show "Blak Avenu". Won best radio show for the year 2011 at the UDS lifestyle awards.

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  Soundcity premium, dstv channel 327

  Aug 2012 - Jan 2015

  Production/events and pr

  Soundcity Africa Music Channel – is the foremost Africa based music/ entertainment station, with an earnest vision of securing the constant growth of African entertainment industry. Soundcity Music Channel poses to portray urban contemporary music to the world with some identifiable bias for local music. It delivers the very best of African Culture, Music, Entertainment and lifestyle to a worldwide audience. Soundcity is on DStv 327, Ghone Entertainment TV, e.tv Ghana and Viasat 1

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  Ghana broadcasting corporation

  Sept 2012 - Jul 2013

  National service : an on-air personality

  Radio host

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  Menta music

  Mar 2013 - Jan 2022

  Sales & business development | ghana

  Successfully signed major Ghanaian Artists and Content Owners like Bisa Kdei, GhPage.com, and Scientific among others to the company for YouTube content monetizationMentaMusic is one-stop-shop for managing your digital content on YouTube, providing you with perfect solutions to enhance your content related revenues. Our solutions are commercially proven; their implementation is quick and simple, giving you short time-to-market.

• 

  Vision 90.9fm : the enterprise radio

  Aug 2013 - Mar 2014

  On-air personality

  • Host of the Daily lunchtime rhythms• Producer of the Weekly indigenous show (my zongo)• Host of Educational / Entertainment Campus show (Campus Edition)• Host of Weekly entertainment chart show.

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  Atlantis radio 87.9 fm

  Apr 2014 - Aug 2014

  Producer - atlantis evening drive

  Producer of the Atlantis Evening Drive

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  Vodafone

  Apr 2018 - Nov 2019

  • Enhanced TOBi Chatbot data accuracy by 20%.• Boosted user engagement by 25% through IBM Watson-powered machine learning.• Applied Agile methodology, utilizing the Scrum and Sprint frameworks, leading to a 30% improvement in product release efficiency and a 15% enhancement in TOBi Chatbot performance. • Delivered exceptional customer service by assessing requirements, addressing inquiries, resolving issues, and fulfilling requests.• Maintained a robust database and determined eligibility criteria, ensuring a stellar customer experience.• Achieved high-quality standards within the Contact Centre through effective customer interaction and issue resolution.

  • Communication’s Analyst for TOBi Chat Bot

    Jan 2019 - Nov 2019

  • Customer Service Specialist

    Apr 2018 - Feb 2019
• 

  Wishpond

  Sept 2019 - Jun 2020

  Remote project manager and digital marketing specialist

  • Spearheaded design and execution of impactful online campaigns, emphasizing lead generation, email automation, and ROI optimization.• Managed and optimized Facebook and Google Ads for targeted digital outreach.• Implemented website tracking and analytics for data-driven insights.• Efficiently managed 10-15 clients simultaneously, ensuring high-quality service delivery.

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  5ca

  Oct 2020 - Mar 2021

  Remote customer support agent

  • Enhanced email support and live chat services for Secretlab Gaming Chairs.• Achieved a 25% reduction in response time, ensuring swift assistance for customer queries.• Collaborated with cross-functional teams to address product-related concerns and provide comprehensive solutions.

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  Mpharma

  Jan 2022 - now

  • Implemented agile methodologies, delivering 20+ improvements, resolving 150+ bugs, and introducing 10+ features in Bloom.• Collaborated globally to resolve 200+ technical user issues.• Conducted training for 15+ new facilities, contributing to seamless onboarding.• Provided on-site support for 10+ facilities, ensuring effective troubleshooting.• Improved global processes, increasing support efficiency by 20% across 5 countries.• Provide on-site service to facilities within markets (Ghana,Nigeria,Zambia,Uganda, Rwanda,Malawi) for training, support, or on-site troubleshooting as needed. Show less

  • Product Operations Senior Associate

    Feb 2023 - now

  • Product Support Engineer

    Jan 2022 - May 2023
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  Rising academy network

  Feb 2023 - now

  Customer success coordinator

  • Led and managed the entire customer support team, ensuring cohesive and efficient operations.• Achieved 20% faster response to B2C customers on Math Tutor Software.• Increased overall customer success by 25%.• Boosted user engagement by 10% through automation.

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  Allcot io

  Mar 2024 - Jun 2024

  Product manager

  Conducted market research, resulting in the identification of user needs, analysis of market trends, and completion of competitive analysis for a 25% increase in market understanding.• Enhanced alignment and clarity by developing and communicating product vision, strategy, and roadmap, resulting in a 30% improvement.• Collaborated with engineering, design, and marketing teams to prioritize features, resulting in a 20% increase in feature adoption.• Created product specifications, user stories, and wireframes, resulting in a 20% increase in development efficiency.• Spearheaded product development from concept to launch, achieving a 20% increase in on-time project delivery.• Analyzed product metrics, user feedback, and KPIs to optimize features, resulting in a 15% increase in overall product satisfaction. Show less