Experience

• 

  Klaster serwisowy sp. z o.o.

  Mar 2017 - Dec 2017

  It helpdesk agent

  - 1st line support- creating and maintaining tickets within established SLA- Resolving Windows operation system issues- performing AD requests- performing BitLocker requests- Preparing endpoints (assembly, OS installation, configuration)- services monitoring- performing database backups- performing onsite service repairs- ticketing tools: HPSM , JIRA, Service Now

• 

  Thyssenkrupp group services gdańsk sp. z o.o.

  Jan 2018 - now

  1. Managing site department with 6 response areas- IT Services- Hardware & Software- User Support- Projects- Onsite IT Systems management- IT Security2. Team leading3. Resource and budget planning4. Onsite Infrastructure management5. Developing site procedures6. Implementing IT solutions suitable for current company needs7. Projects participation/leading[Example Projects]- Windows 10 Rollout project onsite leading- M365 Rollout project participation Show less

  • Information Security Officer

    Aug 2022 - now

  • IT Administration Coordinator

    Jan 2020 - now

  • Administrator IT

    Jan 2018 - Jan 2020