Helmy Omar

Helmy omar

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location of Helmy OmarPenang, Malaysia
Phone number of Helmy Omar+91 xxxx xxxxx
Followers of Helmy Omar94 followers
  • Timeline

    May 2014 - Feb 2016

    Transport Operations Officer

    Intel Corporation
    Penang, Malaysia
    Apr 2016 - Jun 2017

    Technical Support

    Dell Technologies
    Jul 2017 - Mar 2021

    Customer service

    Zebra Technologies
    Current Company
    Apr 2021 - now

    Product Support Specialist

    Clarivate
  • About me

    MBA | 9 Years Contact Center Experience | SAAS | Customer Experience

  • Education

    • Politeknik tuanku sultanah bahiyah

      2007 - 2010
      Diploma of mechatronic engineering mechatronic engineering 3.28

      Activities and Societies: ABU-ROBOCON 2010 EGYPT - Participant The ABU-ROBOCON, University level robotic competition.A participant who is responsible to create the first block robot and a player of a team.- Created the power transfer mechanism for the robot and provided the some of the parts needed for the robot.- Devised the strategy for the robot movements.- Responsible for fabricating parts of the robot.Some courses taken:PLC ProgrammingCNC Machining and MillingAutodesk\Autocad and CADCAMMicrocontroller Programming

    • Sekolah menengah teknik kulim

      2005 - 2006
      Spm electrical and electronics engineering 3 a1s - english, est, electrical studies.

      Activities and Societies: Prefect (Master Ceremony at School Rallies) Master Ceremony for most school events. Eg. Choir and Public Speaking Competition, Senior Prom, English Week Events. President of the Debate Club - Presented school for Regional Debate Competition in Langkawi 2006.

    • Universiti teknologi mara

      2019 - 2021
      Master of business administration - mba business administration and management, general 3.67
    • Universiti sains malaysia

      2011 - 2014
      Bachelor of arts (b.a.) english for professional use applied linguistics 2.96

      Activities and Societies: Hostel Community - Deputy of Activities and Environmental Exco. School of Languages Literacy and Translation Community- Organized International Week Hostel Community (Desasiswa Fajar Harapan) -Organized various activities, including sports and cultural competition. Eg. (SUKAD - Sukan Antara Desasiswa) and (Padu-Pantun antara Desasiwa)- Ran a fund raising session for Majlis Penghuni Desasiswa Fajar Harapan (Hostel Community) for a Humanitarian Visit to Cambodia.-Organised the 7 days in a International week for the School of languages Literacies and Translation. Organised the performance and became the Master Ceremony for… Show more Hostel Community (Desasiswa Fajar Harapan) -Organized various activities, including sports and cultural competition. Eg. (SUKAD - Sukan Antara Desasiswa) and (Padu-Pantun antara Desasiwa)- Ran a fund raising session for Majlis Penghuni Desasiswa Fajar Harapan (Hostel Community) for a Humanitarian Visit to Cambodia.-Organised the 7 days in a International week for the School of languages Literacies and Translation. Organised the performance and became the Master Ceremony for the shows. Dealt with students\lecturers (participants) from different backgrounds and nationalities.English for the MediaEnglish for LawEnglish for Scientific, Technical and Web Based WritingEnglish for Public Relations and MarketingPublic Relations and Mass Media (Minor) Show less

  • Experience

    • Intel corporation

      May 2014 - Feb 2016

      ● Flight/ Trucking details reporting, ensuring pickups are met on time.● Prepared Customs-Release Documents and Inventory Listing. ● Executing Business Contingency Plans (BCPs). ● Prepared Forecasting reports and presenting them to stakeholders. ● Monitoring SAP system for complete pick and pack, Generate Commercial/Sales Invoice, Packing List.● HAWB assignments, Delivery Note Cancellation and Release.● Served for 1 year before promoted to Transport Operations Officer.

      • Transport Operations Officer

        Jan 2015 - Feb 2016
      • Ground Shipping Controller

        May 2014 - May 2015
    • Dell technologies

      Apr 2016 - Jun 2017
      Technical support

      ● Provided Customer service activities through phone and email. ● Delivered software and hardware troubleshooting across diverse Dell products including Desktops, Laptops, Workstations and Accessories. ● Supported a diverse customer base from Malaysia, Singapore, New Zealand, and the Philippines.

    • Zebra technologies

      Jul 2017 - Mar 2021
      Customer service

      ● Performed customer support activities (chat,email,phone) for the North Americaand Latin America regions.● Led the project to transition DOA (Dead on Arrival)support operations fromMicrosoft Outlook-based email support to a CRM-based Salesforce platform.● Conducted peer training on handling DOA incidents and customer issueresolution.● Served as POD lead, overseeing a team of 4 members.

    • Clarivate

      Apr 2021 - now
      Product support specialist

      ● Provided technical support and issue resolution for ScholarOne Manuscripts. Deployed efficient usage of negotiation , active listening, empathy and de-escalation skills to handle customers and obtain high levels of customer satisfaction.● Delivered 96% CSAT and exceeded productivity targets at 122% across B2B and B2C customers in the SaaS domain.● Led peer training sessions on daily report generation, becoming the POC for Daily Reports.● Collaborated with Sales, Order Management, and other business units to deliver impactful solutions to customers.● Recognized with the Best Team Player Award for outstanding contributions to team success.● Successfully completed Microsoft Power BI Data Analyst Associate training with Knowledgecom.tech Show less

  • Licenses & Certifications

    • Ai appreciate badge - ai untuk rakyat

      Mydigital and intel
      May 2024
      View certificate certificate
    • Ai aware badge - ai untuk rakyat

      Mydigital and intel
      May 2024
      View certificate certificate
    • Analyzing and visualizing data with microsoft power bi

      Hrd corp - human resource development corporation
      Mar 2022