Experience

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  Parés & seixas, law firm

  Sept 1996 - Mar 1998

  Team leader

  Legal internshipTeam Leader: mentor and motivate the team of the Unpaid Debts Recoverydepartment (4 people).

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  Trade register of barcelona

  Apr 1998 - Mar 2000

  Accounts assessment specialist

  Public institution responsible to publish the legal situation of the companies registered in. Registration is compulsory for every company in Spain. Reviewing and evaluating companies’ annual accounts and legal documentation, before registration.

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  Numiesta, s.l.

  Mar 2000 - Feb 2001

  Legal adviser

  Numiesta is a construction company that in the building boom, hired a lot of foreign labor. Advise foreign workers: providing work and residence permits in Spain. Local employment law procedures.

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  Abertis autopistas españa

  Jun 2000 - Nov 2000

  Specialized assistant - legal

  Spanish leader group in tollroads sector.Assist the Managers and the whole Legal Department in legal issues. Temporary sickness cover.

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  Ministerio de economía y hacienda.

  Mar 2001 - Jul 2001

  Income tax adviser

  The Tax Agency is a public organization attached to the former Ministry of Economy and Treasury, responsible for the effective application of the national tax and customs systems. Guide about tax legislation. Calculate and submit tax returns. Help desk service.(Income Tax Collection campaign)

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  Cambra de comerç de barcelona

  Sept 2001 - Feb 2012

  Institution responsible to develop businesses in Catalonia. It provides business services to companies and entrepreneurs.Manage and execute national and international projects to promote regional economic development: in fact 8 projects (1 to 5 years duration each) liaising between different actors. • Agree and coordinate with program partners on project objectives: feasibility, scope, timing, resources. • Recruit and monitor external professional interacting on the project (progress/status follow up). • Negotiate and maintain contract agreements. Ensure organization policies are followed. • Acquire and manage grants and other type of funds.• Promote and organize events assigned to the project: conferences, networkings and annual fair.• Report overall project status to both partners and Chamber of Commerce management board, activities, result assessment and actual spending versus budget..Next to that:• Conduct briefings regarding legislation and business opportunities, guiding around 500 people per year. • Develop business and legal contents for the web• Speaker in some forums and media requests. • Train the staff of the Contact Centre (40 FTE). • Interact with other departments to ensure customer needs are being metDue to the restructuring of the Chamber, I volunteered to stop the job and pursue my dream: to live and work abroad, previous sabbatical. Show less After 7 months working in the Chamber, I had the opportunity to work as Office Manager in a small new office. Main responsibilities:• Advise / recommend / sell products and services. Deal with complaints and queries.• Educate customers about local legislation, tax collection and import/export procedures. • Supervise and monitor the work of 1 FTE. Liaise with staff, suppliers and clients.• Oversee procedures/office administrative systems.Ensure that health and safety policies are up to date. • Assist even't organization. Arrange meetings, prepare letters, presentations and reports.• Manage office budgets. Book-keeping, invoicing. Show less

  • International Project Manager

    Mar 2007 - Feb 2012

  • Office Manager

    Apr 2002 - Feb 2007

  • Assistant Manager for the Euro Implementation Program

    Sept 2001 - Mar 2002
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  De keuken van gastmaal / gastmaal en de tafel

  Dec 2012 - Oct 2015

  Event's coordinator. business adviser

  Gastmaal en de Tafel: Trateur & Catering (2006) and the restaurant De Keuken van Gastmaal (2011) combine passion for food & wine with sustainability, based on organic food, seasonal ingredients and local producers.• Identify and acquire new clients. Define marketing campaigns / actions.• Coordinate gastronomic events. Advice about business strategy and branding. .www.dekeukenvangastmaal.nl www.gastmaalendetafel.nl

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  Studiolingua - italian language & culture classes

  Jun 2014 - Dec 2016

  Spanish teacher

  StudioLingua, a language school with over 18 years experience, and NRC Handelsblad are working together from 2014, offering Spanish and Italian courses in Netherlands. • Spanish lessons to adults in Utrecht (6-12 people per group). Highly interactive method.• Program contents and activities. Consolidate groups continue to higher levels.• Sales Support in conventions and fairs. Achieve new groups.

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  Convergys

  Nov 2015 - Jul 2016

  Nike customer support specialist

  Convergys is Customer management firm made up of 130.000 employees working in 31 countries. Digital Commerce. Nike customer relations for the European market, Mexico and Chile:• Provide product information and solutions to customers in Catalan, Spanish, English and French.• Orders management. Resolve requests and complains. Report and analyse customers' feedback & needs. • Sales promotion / up sell, according to business strategy: awarded for good sales performance (January 2016). Show less

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  Bayer crop science

  Aug 2016 - Jun 2017

  Customer interface account specialist

  BAYER - MONSANTO is a global enterprise with core competencies the Life Science fields of health care and agriculture. Monsanto, with more than 20,000 employees, develops solutions to help farmers have better harvests while using resources more efficiently.Vegetable seeds division (Spain and Portugal):• Key accounts management: coordinate internal resources cross-functionally to deliver solutions to customer's portfolio. Build relationships and enhance customer satisfaction. • Manage the overall communication towards internal and external stakeholders: Operations, Supply Chain, Pricing, Sales, Warehouses, Managers, etc.)• Orders management and follow-up: check inventory availability, verify prices, ensure timely delivery of goods. Coordinate and process credit and good returns. Achieve constant alignment of the Order to Invoice process and market dynamics. • Streamline and align EMEA wide business processes: report, analyze and improve internal processes. • Train new team members. Show less

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  Black box international

  Jul 2017 - now

  Credit and collections analyst

  Black Box International Holdings BV is a technology solutions provider that helps customers to build, manage and optimise their IT infrastructure. Electronic industry. • Release orders and perform all collection activities for assigned customer's portfolio of Spain, France and Sweden. Backup for EMEA.• Analyse, review and recommend customer's credit lines. Evaluate new credit applications. Ensure compliance with credit policies-• Follow-up bad debts: negotiate payment plans. Assist in case of legal and bankruptcy proceedings. • Reconcile customer statements/billings. • Develop working relationships with business units / groups within company.• Assist in other projects as needed. Show less