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Susan Al-Sisi, PMP®, MBA

Susan al-sisi, pmp®, mba

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location of Susan Al-Sisi, PMP®, MBACairo, Egypt
Phone number of Susan Al-Sisi, PMP®, MBA+91 xxxx xxxxx
Followers of Susan Al-Sisi, PMP®, MBA1000 followers

  • Timeline

    Jul 2005 - Oct 2006

    Java Developer

    Intercom
    Current Company
    Oct 2006 - now

    Senior Technical Manager, Customer Success Services (CSS) Global SaaS & Apps Delivery at Oracle

    Oracle
    Cairo, Egypt

  • About me

    Senior Technical Manager, Customer Success Services (CSS) Global SaaS & Apps Delivery at Oracle

  • Education

    • Riti

      2012 - 2012
      Pmd project management diploma

    • Information technology institute iti

      2004 - 2005
      Software development diploma in java 9-month scholarship with iti, sponsored by mcit

      Activities and Societies: Attending Information Technologies Conferences held by the ITI Participating in the projects in Java Department such as The Virtual ITI virtual class room system.

    • Cairo university

      2000 - 2004
      Bs electronics & communication engineering

    • Maastricht school of management

      2016 - 2018
      Master of business administration (m.b.a.) strategic management

  • Experience

    • Intercom

      Jul 2005 - Oct 2006
      Java developer

      Developing and deploying JEE applications for customers specially bankssuch as Internet Banking SW for CIB

    • Oracle

      Oct 2006 - now

      Member in Oracle Advanced customer Services (ACS) for FMW products, that establishes long term relationships with many of Oracle's largest customers through annuity-based support contracts.- Working within ACS deliver proactive and reactive technical support to these customers, assisting them to maximize the stability, availability and performance of their critical business systems.- Interacts with and works alongside the Client team, at customer site as/when required- Proactively build and maintain confidence of clients and colleagues.- Working closely with oracle support team to resolve Customers SRs.- Solid understanding of basic business concepts and practices in the area of Oracle Financials- Represent Oracle professionally to clients, partners and other third parties- Proactively maintain knowledge of Oracle's current and future- products/solutions- Working with the client to understand requirements, functionality and business processes- Translate customer requirements into deliverable products and services- Contributing to Task Planning and project management as required- Taking the lead in client relations, as appropriate, ensuring correct expectation setting Show less

      • Senior Technical Manager, Customer Success Services (CSS) Global SaaS & Apps Delivery at Oracle

        Sept 2024 - now

      • Principal Advanced Support Engineer, ACS Global Delivery, Fusion Middleware

        Jan 2018 - Feb 2025

      • Senior Advanced Software Engineer

        Jan 2013 - Dec 2017

      • Senior Software Engineer

        Oct 2006 - Jan 2013

  • Licenses & Certifications

    • Pmp

      Pmi
      Oct 2012

    • Itil foundation

      Jun 2008

    • Oracle java cloud service certified associate

      Oracle
      Jul 2016

  • Honors & Awards

    • Awarded to Susan Al-Sisi, PMP®, MBA
      FY17Q4 EMEA ACS Delivery Outstanding Awards Oracle May 2017 In addition to the great work Susan performs in her designated customers, she has created the content for the Oracle Java EE Application Migration Service to Cloud.
    • Awarded to Susan Al-Sisi, PMP®, MBA
      FY15Q4 Customer Services Pacesetter Award - Aug 2015 Recognition of the continued high quality support and excellent service delivered to Astrazeneca by ACS remote expertise center teams for DB, FMW , and HW REC resulting high value contract renewal for the third year in succession.The consistent, high professional and totally dependable 24X7 support service provided by the team have clearly demonstrated to AZ the value and benefit of retaining ACS for global operations support greatly reducing SR resolution times, reducing critical system… Show more Recognition of the continued high quality support and excellent service delivered to Astrazeneca by ACS remote expertise center teams for DB, FMW , and HW REC resulting high value contract renewal for the third year in succession.The consistent, high professional and totally dependable 24X7 support service provided by the team have clearly demonstrated to AZ the value and benefit of retaining ACS for global operations support greatly reducing SR resolution times, reducing critical system outage times, increasing system stability and availability whilst also through proactive service assuring and understanding transformation and migration projects as AZ its core IT/IS strategies of platform consolidation and migration as part of key strategic IS/IT transformation plans. Show less
    • Awarded to Susan Al-Sisi, PMP®, MBA
      EMEA ACS Delivery Outstanding Awards H1 FY15 - Jan 2015 Susan is a very hard worker person, eager to learn. She always has the right attitude, especially when it comes to accepting new challenges. She can easily gain the trust from customers and TAMs. Susan received several excellent feedbacks; she did a very good job at SMALS, AZ, Rabobank and Cencosud. At the same time, she is always able to enhance her skills in new areas, especially in SOA. Within the MEC team, Susan is a good contributor: she actively provides feedback and suggests improvements… Show more Susan is a very hard worker person, eager to learn. She always has the right attitude, especially when it comes to accepting new challenges. She can easily gain the trust from customers and TAMs. Susan received several excellent feedbacks; she did a very good job at SMALS, AZ, Rabobank and Cencosud. At the same time, she is always able to enhance her skills in new areas, especially in SOA. Within the MEC team, Susan is a good contributor: she actively provides feedback and suggests improvements and has a supportive and nice nature. Show less
    • Awarded to Susan Al-Sisi, PMP®, MBA
      FY12Q1 Outstanding Team Award for Customer Service Excellence. - Jul 2012
    • Awarded to Susan Al-Sisi, PMP®, MBA
      FY12Q4 Outstanding Contributor Award for Customer Service Excellence - May 2012 Susan recently joined the EM Middleware and has become one of our key support engineers in EMEA working with a varied and complex set of products. Susan joined us with both Support and Middleware experience which has enabled her to step into challenging and ambiguous situations. This quarter Susan stepped one such situation at Morrisons during a vacation period and helped ensure we were able to deliver consistent and reliable service and work together as one successful support team.
    • Awarded to Susan Al-Sisi, PMP®, MBA
      FY12Q3 Outstanding Team Award for Customer Service Excellence. - Jan 2012 This award recognizes the consistently high customer service provided by the EMEA Enterprise Manager support engineers over the past 2 quarters of FY12. EM Support is in a very challenging state due to the release on a new product which rewrites the architecture, user interface and adds many new features. Managing customers expectations while learning a new product has just increased the demands on all of our engineers.
    • Awarded to Susan Al-Sisi, PMP®, MBA
      FY10Q4 Global Software Support Spot Award - May 2010 Susan worked as Customer focus champion for JavaDev Emea Team and she is sharing weekly findings of customers feedback to learn from both our strengths and improvements. More over Susan is showing by example as she never get any -ve feedback survey from her customers in FY10Q4.
    • Awarded to Susan Al-Sisi, PMP®, MBA
      FY09Q4 Java Development Top Performer Award - May 2009 Susan is the Customer Satisfaction lead for the Java Development team in Emea. Every Thursday morning she discusses for 20 minutes on an aspect of Customer Satisfaction with the team. She has addressed items like; What do our Customers Say?, How to Summarize, Cultural Differences and Gain Customer Trust. After the conf call she documents the results on the team Wiki. Her continuous focus on Customer Satisfaction keeps the team aware and helps us to deliver excellent Customer Service.

  • Volunteer Experience

    • Java Instructor

      Issued by Resala Charity Organization | جمعية رسالة للأعمال الخيرية on Jan 2010
      Resala Charity Organization | جمعية رسالة للأعمال الخيريةAssociated with Susan Al-Sisi, PMP®, MBA

    • Member in Judgement comity in Semi-Final Competetion

      Issued by Future City Egypt Competition. on Aug 2015
      Future City Egypt Competition.Associated with Susan Al-Sisi, PMP®, MBA

    • Project Manager for internal software

      Issued by Resala Charity Organization | جمعية رسالة للأعمال الخيرية on Jun 2013
      Resala Charity Organization | جمعية رسالة للأعمال الخيريةAssociated with Susan Al-Sisi, PMP®, MBA