Christine Ira Garcia

Experience

• 

  SYKES

  May 2014 - Oct 2015

  Back Office Employee

  - Back-office employee for the Insurance Team of a Foreign Financial Account- Process transactions particularly payment monitoring and reversals for insurance policies- Achieves set quota and turnaround time measured by performance monitoring- Performs trainings to new employees regarding system navigation and transaction processing- Renders support during transition to the new system for processing

• 

  Pru Life UK

  Dec 2015 - Feb 2024

  - Scrum Master (Squad Level) for application development (Pulse - PRUServices)- OIC Overall Scrum Master (Tribe Level) for PRUServices- Helps the Agile tribe focus on creating high-value increments that meet the Definition of Done- Responsible for the removal of impediments to the agile tribe’s progress and ensuring that all agile ceremonies take place are positive, productive, and kept within the timebox- Serves as the change agent of the tribe, by behaving as a servant leader and reflecting and teaching the agile values to the Agile team and collaborating with other scrum masters as well- Leads enterprise-wide project delivery and governance- Leads over-all cross functional project delivery- Leads transition and change management (inclusive of initiation, strategic insights, approach, and design)- Leads strategic management of enterprise-wide portfolio and programs that provide value and drive to achieve business objectives- Work with Product Owners and Development Teams to ensure the transparency of team artifacts, including the Product Backlog, Sprint Backlog and Product Increment- Help teams continuously improve their interactions, practices, and process by develop, conducting, and facilitating Agile training classes- Contribute to competency and capability development initiatives specific to design thinking, communication and/or graphic and video content creation through trainings and workshops- Ensures that all company policies, procedures, programs and instruction are carried out Show less - Scrum Master (Squad Level) for application development (Pulse - PRUServices)- Leads enterprise-wide project delivery and governance- Leads over-all cross functional project delivery- Leads transition and change management- Leads strategic management of enterprise-wide portfolio and programs that provide value and drive to achieve business objectives- Trains individual teams to apply Agile framework and principles of agility to the benefit of the team and enterprise- Coach Product Owners and Development Teams in effective Product Backlog Management- Coach Scrum Masters to ensure team members are following Agile best practices and Enterprise standards/guidelines- Coach Development Team in self-organization, continuous improvement, cross-functionality, risk identification, dependency management and conflict resolution- Work with Product Owners and Development Teams to ensure the transparency of the team artifacts including Product Backlog, Sprint Backlog and Product Increment- Coach others in the organization regarding Agile practices and impacts that actions have on the team and its self-organization- Helps teams to continuously improve their interactions and practices- Contribute to competency and capability development initiatives specific to design thinking, communication and/or graphic and video content creations through trainings and workshops- Ensure adherence of work unit with all relevant statutory, compliance, risk management and audit standards and requirements in carrying out their functions. Show less - Subject Matter Expert for development of internal platform, Business Process Management (After-sales Workflow)- Subject Matter Expert for application development (Pulse - PRUServices)- OIC Scrum Master (Squad Level) for application development (Pulse - PRUServices)- Ensures regular communication with key stakeholders regarding updates and issues- Prepares business requirements after analysis of current process- Renders knowledge support to developers during sprint execution- Translates business requirements into test scenarios, prepares test policies and conducts agile testing- Facilitates Playback demonstrations every end of sprint- Plans training schedules and conducts training to either branch or home office users- Renders support to resolve production environment issues and address inquiries from users Show less - Process after-sales transactions accurately and within set turnaround time- Investigates after-sales transactions and provide support to inquiries from our branches, contact center and Customer Care Team- Senior member of the team responsible in attending to inquiries from junior members as part of knowledge transfer regarding processing of transactions- Involved in After-Sales Management improvement initiatives and projects- Member of the After-sales Management’s Employee Engagement Team that arranges activities for the welfare and engagement of employees within the department Show less

  • Project Delivery Expert - Supervisor 3

    Apr 2022 - Feb 2024

  • Project Delivery Expert

    Jun 2021 - Mar 2022

  • Policy Owner Services Specialist 2 - Subject Matter Expert for Agile Project

    Sept 2019 - Jun 2021

  • Policy Owner Services Specialist 2

    Apr 2019 - Sept 2019

  • Policy Owner Services Specialist

    Dec 2015 - Mar 2019