Polina Dubakova

Experience

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  Promospace

  Sept 2009 - Mar 2010

  Promoter
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  Kidz Korner

  Jun 2010 - Sept 2010

  Sales

  • Greeted and acknowledged each customer• Assisted customers where possible• Accurately processed sales using cash registers, scanners or equipment provided to obtain total purchase amount• Balanced sales and receipts according to company procedure• Maintained a neat, tidy and orderly work area • Resolved customer complaints

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  Dives LTD

  Oct 2011 - Oct 2012

  Office Manager

  Organizing the work process of the whole office; Developing the work ethic standardsManaging the company's budgetWelcoming the customers, delegations, partnersConference's organizationPlanning the proper time for meetings

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  Sochi 2014 Organizing Committee

  Feb 2012 - Apr 2012

  Event Assistant

  • Greeted and meet NOC/NPC delegations• Accompanied athletes and delegation officials and help in organizing their work at the Games• Assisted NOC/NPC delegations with check-in and check-out from the Olympic/ParalympicVillages• Supported in organizing and conducting Team Welcome Ceremonies• Worked at NOC/NPC Services Centers• Offered informational and logistical support for athletes and delegation officials, language support, cooperation with the Organizing Committee

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  Radisson Royal Hotel, Moscow

  Oct 2012 - Jan 2013

  Guest Relations Supervisor

  Coordination and control of the guest relations services,new staff trainings, coordination between all the departments in the hotel, control of the hotel correspondence ( welcoming letters, information letters), updating guests profiles, day to day reports to the higher management, conflicts solutions.

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  Inventa

  May 2014 - Sept 2014

  Event Assistant

  • Determined client needs for company events and promoted them accordingly• Assisted in organizing and conducting Delegation Registration Meetings (DRM)• Provided administrative assistance, daily schedule coordination of activities (official events, cultural programs and competitions

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  Fairmont Pacific Rim

  Jul 2014 - Mar 2016

  Office assistant/ Event coordinator

  • Worked with Micros, Property Manager -OPERA, Avero and JDP score programs• Responsible for the operation of the whole department during overnight shifts• Up-sell offerings to increase revenue• Created Event orders, Room service orders, Special Amenities requests• Strong communication between all the departments at the hotel • Maintained proper telephone etiquette at all times• Leadership in dealing with VIP guests, royal families and famous people• Worked in a very fast paced environment Show less