Alex Campos

Experience

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  Brigham Young University Hawaii - Computer Lab

  Apr 2003 - Jul 2004

  Support Analyst

  Provide first level IT helpdesk support to customers relating to the POS systems and networks.Attend to customers' inquiries relating to technical support (Microsoft Office, Windows XP, Printing and network issues).Documentation of issues and resolutions following process guidelines.Provide end user training.

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  Microsoft

  Oct 2004 - Aug 2005

  Support Analyst

  End user hardware support including PCs, laptops, network switches, wireless printers, copiers and phone systems.End user software support for Microsoft Office Suite.Remote technical support for Windows 2003/2008 Operating System.Ensure all Helpdesk calls are properly entered into the call logging system and completed in a timely fashion.

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  Mars

  Jan 2016 - now

  Provide third level IT bilingual support to customers relating to the Windows Server Operating System and Microsoft Active Directory.Manage and technical support for over 3K Windows Servers (Windows 2003, 2008R2 and 2012).Manage Xenapp 6.5 and 4.5 farm with 200 application.Support VMWare virtualization/VDI technologies including VMotion, High Availability, DRSResponsibilities include initial assessment, triage, and resolution of complex incidents and requests regarding applications and/or infrastructure components, while also providing hardware and software maintenance.Infrastructure Project management implementing and decommission infrastructure components.Work with peers on a global environment and other Information Support staffs in identifying the technical problems and resolutions when necessary. Facilitating meetings with the internal Customer to document and gather understanding of the customer’s service requirements;Participating as a project team member to acquire understanding of project related IT service level requirements.Deploy and management security patches to over 3K Windows Servers. Setup, configuration and deployment of new and existing hardware (HP) and software.Work mission-critical, 24x7x365 operations environment.Ability to work effectively in a flexible and changing environment and manage multiple activities and priorities is required.Strong analytical, problem solving and communication skills (written and oral). Vendor Management. Show less • Ensure the operational implementation of security processes on the sites (security patch management, security incident management, high privileges management, log management, security periodic review.• Coordinate and monitor remediation plan execution with the security representative of the site and all stakeholders• Experience with vulnerability management and related processes for security patch management governance• Technology OS lifecycle management• Experience with creating and maintaining security metrics and scorecards• Experience with internal project consulting to provide security requirements and guidance• Experience with Risk Management and risk assessments, third party assurance.• Responsible for maintaining IT Policies and Procedures (annual, quarterly and on-demand reviews)• Participate in and ensure IT audits are completed in a timely manner• Conduct internal and external monthly vulnerability scanning/work with internal and external teams to remediate findings• Provide analysis of vulnerabilities• Develop and execute Cloud Information Security strategy to proactively identify risk and drive remediation• Design and develop infrastructure security components like secret storage, just in time systems, security monitoring and etc Show less

  • BDS DevSecOps Manager

    May 2024 - now

  • Tier 3 - Bilingual Support Analyst

    Aug 2005 - now

  • Cloud Security & Compliance

    Jan 2016 - May 2024