Experience

• 

  Al sorayai industrial investment group ltd.

  Jun 2015 - Aug 2015

  Summer internship

  I acted as the contact point between sales, supply and production to smooth out and ensure the production of furniture in accordance with customer requirements and planned delivery dates

• 

  Manooshah ala alhajar restaurant

  Jul 2015 - Jun 2016

  Co-founder and manager

  I developed the project plan and managed the pre-opening of a Lebanese bakery including a location search, area study and Government permit issuance. I also managed business operations including marketing, sales and finance activities.

• 

  Gsk

  Jul 2016 - Jul 2020

  Production First Line Leader I manage production operations in multiple shifts by planning and utilizing available resources and achieving the planned target with full compliance with safety and quality requirements. I am also tasked with resource planning to improve the baseline and eliminate backlogs with full production CapEx responsibility as well as managing production projects from planning and sourcing suppliers to obtaining quotations and implementing projects with full safety and quality compliance.Highlights from my role include:• Developed resource plan to achieve maximum output with minimum contingent worker requirement, improving Pack/FTE KPI by 9% in 2019 • Improved and achieved quality improvement plans resulting in 0 Deviation since July 2017 • As team member of OEE toolkit project implementation worked to continuously improve production line outputs, achieving 20% average improvement YTD Show less Warehouse Department• I managed a lean warehouse project focusing on safety, quality, logistics and operational excellence.Highlights from my role include:• Successfully managed and completed lean warehouse project, achieving 100% EHS engagement and improving productivity by 50% and Warehouse dispatching process by 40% • Led and influenced various teams and stakeholders through engagement in meetings and development of communication and reporting channels, mentored by Global Lean Warehouse Lead Show less

  • Management Trainee

    Jul 2017 - Jul 2020

  • Jeddah Lean Warehouse Project Lead

    Feb 2017 - Jun 2017

  • Project Engineering Intern

    Sept 2016 - Jan 2017

  • Production and manufacturing Operations Intern

    Jul 2016 - Aug 2016
• 

  Panda retail company – savola group

  Aug 2020 - now

  • Developed and managed regulations system to ensure the implementation of SFDA, SASO and GSO standards within Panda retail company.• Developed customer complaint and non-conformity report procedures by creating processes, trackers and dashboards to ensure the closure of quality customer complaints and NCRs on a timely manner.• Developed Private Label end to end process to ensure the quality of Panda private label products that is being introduced to the market.• Managed product lab testing against the GSO-1016 to ensure the product quality in Panda stores. Show less • Lead internal Quality projects and ensure full implementation of QMS requirement on new projects.• Initiated and developed Change Management Standard to ensure all quality aspects are addressed in all organization wide projects and initiatives, managing various stakeholders for alignment and communications. S• Identify food incident risks including Non-Conformity (NCR) and recall and initiate Food Alert as required to mitigate identified risks to business; conduct periodic Food Alerts review to ensure full closure and act on trends• Develop and maintain periodic review system for NCR, Customer Complaints and Recall, to act and resolve trends potentially impacting customer satisfaction and organizational reputation. Show less • Provide project management support to ensure adherence to specification, T&Cs and compliance with QA policies• Perform reconciliation steps to close any recall, reviewing store/DC inventories for returns or disposals• Work to reduce Cost of Poor Quality and manpower efforts and cost, and to improve Quality by Design processes• Develop effective Quality Data Analysis Program to identify trends and continuous improvement opportunities• Utilize gap analysis to identify Quality capabilities and training requirements within Quality teams Show less • Built and implemented 5-year plan governance strategy against Quality Management System (QMS) to ensure business sustainability and achieve company building blocks• Developed multiple SOPs and documentation to guide SOP Champions and conducted 29 1:1 training sessions• Supported building and designing of Policies and Processes (SOPs) including Stores and Distribution Centers, in accordance with QMS, and ensured proper and effective rollout of SOPs across Company Operational Departments• Involved in QMS training within Company Operational Departments to ensure correct implementation and sustainability and ensured ongoing compliance with QMS policy and procedure• Updated & revised processes and procedures according to QMS policy Company Operational Department procedures• Liaised with Compliance Team to drive and ensure overall implementational effectiveness of QMS• Collaborated with QMS Manager to implement and sustain CAPAs relating to process deficiencies• Developed, implemented and reported agreed departmental objectives and Key Performance Indicators (KPIs)• Aligned with internal audit department to share all findings on missing policies and procedures Show less

  • Corporate Governance Manager

    Aug 2024 - now

  • Quality Regulation Manager

    Jun 2023 - Oct 2024

  • Corporate Governance Manager

    Jan 2023 - Jun 2023

  • Quality Assurance Excellence Manager

    Apr 2022 - Feb 2023

  • Acting Quality Assurance Excellence Manager & Process Manager

    Jan 2022 - Apr 2022

  • Process Manager

    Aug 2020 - Dec 2021