Experience

• 

  Showsec

  Feb 2017 - Jun 2017

  Event safety steward

  Role involved greeting large numbers of customers to venues, completing security checks and assisting with customer issues. Communication with customers face-to-face and with staff through radio systems when in isolated positions. Handled problems in high-pressure situations (such as medical issues, ticketing problems and security concerns).

• 

  Queen mary politics and ir society

  Jun 2017 - Jun 2018

  Communications officer

  Responsible for rebranding the society and creating a more professional image, producing new branding guidelines, and establishing our first social media policy. Handled all communications, including event organisation and bookings.

• 

  House of commons

  Jan 2018 - Apr 2018

  Intern

  Handling correspondence with constituents, conducting research, inputting data and assisting with campaign activities.

• 

  British airways

  Apr 2018 - now

  Senior Cabin Crew Member with responsibility for managing crew on the British Airways Heathrow Cabin Crew Team. • Delivering aircraft conversion and Crew Resource Management (CRMT) courses to new entrant and experienced cabin crew • Understanding and promoting compliance with CAA and EASA regulations• Managing learner performance, providing feedback and escalating cases where necessary • Managing small teams in delivering a high-quality service for customers in line with company standards• Solving problems in a fast-moving environment with limited resources, handling difficult situations and keeping calm in emergency situations• Communicating with colleagues, customers, other departments and service partners• Demonstrating flexibility working various roles on A320, A380, B777 and B787 aircraft families, working across all cabins

  • Inflight Lead

    Jan 2023 - now

  • Trainer

    Nov 2021 - now

  • Cabin Crew

    Apr 2018 - Jan 2023