Experience

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  Mrv infotech india private limited

  Nov 2012 - Jan 2014

  Support engineer

  • Handled project of Prometric testing center.• Configuration, T-shooting & maintenance of Workstations and Desktop.• Configuration of Prometric testing lab software’s.• Provided remote support for Remote sites.• Assembling PC hardware.• Provided client application support- TCFlow.• Configuration & installation of Routers & Switches in customer premises.• Support for VSAT networks Configuration and T-shooting.• Provided System support for public and private Bank sectors.• Co-ordination with site vendors for asset movement and transportation Show less

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  Teamlease digital

  Jan 2015 - Feb 2016

  It engineer

  • Managing AD for user issues and policies• Support for Hardware related issues for users.• Managing User back up’s and Asset management.• Co-ordination with vendor for E-waste disposal and hardware replacements.• Maintaining trackers consist of asset details and location wise user details.• Provided support for SAP, VPN & remote support for remote users.• Support for Network MFP, IP phones, Video conferences, MS office apps.• Support for cisco live WebEx telecasts

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  Diyar united company

  Mar 2016 - Jun 2023

  Information technology field engineer

  • Providing IT support to internal staff and customers in a professional and friendly manner.• Providing software support for all applications used within the business.• Providing PC troubleshooting for internal end users and customers using both remote-control tools and desk-side support.• Answering the Helpdesk Support phone number and accurately log, analyses, prioritize and solve (or escalate if required) I.T. incidents, always ensuring that the case is updated.• General user support for office applications, MS Office 2010/2013/2016,O365, Teams, OneDrive, SharePoint, Windows 7/10, iPhone / iPad and Corporate Mobile device/Smart Phone Support.• Support and management of Multi-function devices.• Escalating end user requests when required.• Desktop/Laptop/Workstation- support & maintenance (Reimaging of computers).• Maintaining strong client relationships and delivering excellent customer service.• Completing assigned tasks on time and managing own workload.• Communicating progress and issues both internally and to clients. Show less

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  Eir evo talent

  Nov 2023 - Aug 2024

  Service desk analyst

  • PC troubleshooting for end users remotely.• Service desk management using ticketing tool service now. • Managing Forest domain structure of five domains.• Local AD & Azure AD management for Users & AD Groups.• Administration of Endpoint manager in AAD tenant.• Managing MS Teams admin center in AAD tenant.• Administration of Identity management in AAD tenant.• Exchange administration – managing, creation of shared mailbox.• File sharing permissions with user logon script.• MFA configuration for VPN – Global protect by Palo Alto networks.• Assigning Licenses to the users, Managing & creation of O365 groups.• Microsoft Bit locker key administration.• Monitoring Mimecast for Spam/Phishing emails.• SAP user administration.• Managing Aruba portal for Guest Wi-Fi access.• Assisting users for Desktop/Laptop T-shoot using GoverLan console.• Follow up with Third party vendors for the ongoing incident/tasks.• Assisting users in configuring MFA, setup of new mobile device to Intune enrollment.• Installing softwares via SCCM to user devices. Show less

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  Bus éireann

  Aug 2024 - now

  Information technology operations specialist