Stephanie Favela

Experience

• 

  Toyota Park

  Nov 2005 - Sept 2008

  Supervisor Concierge

   Supervisor of 25 customer service agents Assisted patrons / players with inquiries Hosted the customer service booth

• 

  Alliance Shippers Inc.

  May 2007 - Mar 2012

  Dispatcher

   Worked with customers to set up pickups / deliveries Traced truck & railroad routes to assure on time arrivals Worked with drivers to confirm accurate appointments  Created daily spreadsheets to inform customers of our progress Constant data entry in the system MegaTrans Received Hazardous Material Certification

• 

  Palacz Funeral Services Ltd.

  Jul 2011 - Jan 2022

  CoOwner
• 

  Celtic International LLC

  Jun 2012 - Feb 2014

  Intermodal Coordinator

   Contract carriers to immediately pick up shipments Confirm time sufficient ingate reports to the rails Initiate proper billing to the correct parties Showcase additional charges to customers for approval Resolve on call after hour dilemmas for not only my loads, but the loads of my peers Received Hazardous Material Certification

• 

  BNSF Logistics

  Feb 2014 - Jun 2016

  Team Lead Transportation Coordinator

   Negotiate rates with carriers to contract them on OTR/LTL loads Speak directly with drivers to make daily location check calls Delegate to my team each person’s responsibilities throughout the day to ensure all tasks get covered Developed Core Carriers  Problem solve concerns after hours, weekends, & on holidays Cold called companies for additional business to direct towards our Account Managers

• 

  Plexus Worldwide

  Jan 2017 - Jan 2021

  Ambassador
• 

  Norfolk Southern

  May 2017 - Nov 2017

  Conductor
• 

  CBSL Transportation Services, Inc.

  Nov 2017 - May 2019

  Dispatch Planner
• 

  Axsun Inc.

  May 2019 - Jan 2021

  Dispatcher
• 

  Harbor Bridge Intermodal

  Jan 2021 - now

  Dispatch Supervisor