Deborah Cole

Experience

• 

  FedEx

  Nov 1994 - May 2019

  -Successfully managed over 25 employees in four distinctive job functions while maintaining full servicer level commitments in all four areas; continuously supporting the FedEx Finance and Flight organization- Implemented and optimized total domestic Business T & E policy project compliance through 100% audit and processing of an annual average of 48,000 paper expense reports with 3.5 full time employees, all the while improving service and efficiency for all manual processes- Project management business owner of vendor driven design, development, testing and implementation of state of the art, web based (paperless) online expense report system for FedEx crew (4-5+ years), established 100% compliance while enhancing processes, and reduced full time employees from 15 to 9; annual dollar volumn audited for compliance of airline tickets, credit card charges (monthly average of $700-$900K), out of pocket and payroll deductions totaled on average $60M- Project management business owner of design, development, testing and implementation of internal web-based Mercury online expense report system for FedEx Crew (2+ years)- Participated directly with several high-impact projects, including a web based invoice reconciliation system, reclassification of salaried employees to hourly, and the replacement of FedEx Express's company credit card change from AMEX to Diners Club- SME for the FedEx business Travel and Entertainment policies and procedures, as well as FedEx Crew expense reporting related to the deviation contract policy set forth in the Pilot Collective Bargaining Agreement- Personally worked directly with Legal and Contract Administration for all business and crew issues for research and analysis, via verbal and written communication with all levels of management- Drafted departmental GAAP procedures and participated in SOX for corporate process improvement Show less

  • Retired

    Nov 1994 - May 2019

  • Sr. AOD Business Planning Analyst

    Jun 2009 - Jul 2012

  • Manager, Crew Audit and Employee Reimbursables

    Sept 2000 - May 2009

  • Manager, Crew Audit and Employee Reimbursables

    Sept 2000 - May 2009

  • Vendor Services Coordinator

    Nov 1994 - Sept 2000
• 

  FedEx Services

  Jul 2012 - May 2019

  AOD Business Planning Advisor

  -Review and reconcile monthly capital Engineering project funding, and track project dollar spend quarterly and year-end- Identify misapplied capital and expense dollars for reclass to appropriate projects and accounts-Long range outlook for Capital forecasting and planning-FedEx AirOps Disaster Planning Medical Asst. Supervisor for FedEx AirOps Disaster Recovery Initiative- Liaison between multiple departments and workgroups- Maintenance and enhancement of the fedexairops.com recruiting webiste as well as contract maintenance- Support Engineering related to headcount/hiring open positions through weekly/monthly reporting to upper management- LEAN Six Sigma Green Belt; participate in LEAN activitie and events, used to identify and streamline4 work processes and procedures- Identify ways to automate manual processes, such as Out of Service Heavy Maintenance reduction through Data Analysis- Draft and publish Process Departmental Documentation for workgroup to ensure particular work processes are clearly defined for application per policy utilizing Word, Excel and PowerPoint Show less