Karoline Myklebust

Experience

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  Benetton Group

  Mar 2013 - Jan 2016

  Butikkmedarbeider
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  Nordea

  Jan 2017 - Sept 2018

  In this role within retail banking, I specialized in funds, mortgages, and insurance products. I contributed to the development of "Premium Next," a new priority program targeting the wealthiest segments, launched in 2018. As a Financial Advisor, I achieved a customer feedback score of 9.74 out of 10 based on 132 responses from 01.01.2018 to 31.08.2018. As a Financial Advisor intern, I focused primarily on addressing daily banking needs and customer inquiries. I also facilitated Nordea's learning program, "Take Control" ("Ta Kontroll") aimed at educating young students aged 13-16 about personal finance.

  • Financial Advisor

    May 2017 - Sept 2018

  • Internship

    Jan 2017 - May 2017
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  Deloitte Norge

  Aug 2020 - Jan 2023

  Senior Associate

  My client portfolio at Deloitte consisted of investment firms, financial corporations, non-profits, and retail entities. In my projects where I served as Project Manager, I was responsible for the full audit delivery, client contact, reporting and project onboarding. I incorporated the use of new technology to improve efficiency and optimize the audit and quality assurance, as well as assisted clients in their journey to cloud. I always focused on building strong relations with clients and being a trusted advisor in optimizing audit strategy. Furthermore, I assisted in implementing the new audit system, Levvia, by facilitating related training workshops and serving as a superuser of the tool. This project was recognized as the primary driver for Deloitte's digitalization, standardization, and automation efforts. I also preferred to deploy data analytics and business intelligence (Power BI) tools within my audits to improve quality assurance and mitigate risks. Beyond my primary role, I engaged in recruitment activities through university visits, delivered business presentations, and hosted events. Show less

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  GlobalConnect

  Jan 2023 - Aug 2024

  Customer Experience Manager

  As a Customer Experience Manager at GlobalConnect, my responsibility area has been to improve customer satisfaction and loyalty. By utilizing change management techniques and methods, I have guided several successful initiatives, ensuring a smooth implementation of new processes and technologies. I have led projects from the initial customer journey and pain point mapping to the implementation and user adoption phase. I'm dedicated to providing customers and users with tools and support for their goals. As the 'Voice of the Customer', I've promoted a customer-centric mindset, strategy, and vision within the company. In addition to the segmented NPS measurement score, we implemented several other customer satisfaction measurements in relevant user touchpoints and processes. As a Customer Experience Manager, I am continuously looking for ways to optimize and improve the user journey, through thorough analysis, assessment, and data-driven facts. I am proficient in tools such as PowerPoint, Excel, Figma, FigJam, Miro and Canva which help facilitate project management and make key insights explicit for stakeholders and project participants. In addition, I initiated and organized Well-being Week in October 2023 to promote World Mental Health Day. Due to its success, the executive management team in GlobalConnect decided to make it an annual event. Show less

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  Telia

  Aug 2024 - now

  Customer Experience Manager