Suhas B

Experience

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  Reliance Communications

  Dec 2002 - Jul 2007

  Lead – BSS Prepaid Operations

  Managed IN System configuration (Intelligent Network Database) encompassing creation of rate plan, setting tariffs, COS (Class of Service), inserting Cell Id, testing prepaid products for tariff related issues & managing the scalability and accountability of the new product.Liaisoning with the Vendor for the necessary up-gradation of the software implementation on IN (Comverse Intelligent Network).SPOC for escalations from various other teams on rating, charging, billing related & network related issues, received from various circles across the country. Introducing new schemes/tariff on Charging Gateway (OSA) Servers for VAS (Value Added Services).Operation & Maintenance of OSA PARLAY rating and debiting applications for Value Added Services on Charging Gateway Servers, Comverse IN database.Achieved ISO 9001-9002 Certifications for BSS Prepaid Operations and Customer Operations Support. Show less

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  IBM

  Jul 2007 - Nov 2009

  Circle IT Head – Mumbai/NESA IDEA SO

  Accomplished successful design, implementation/integration and service delivery of IT Infrastructure and Telco BSS/OSS systems for IDEA Cellular Ltd., for their Mumbai Circle Voice Service Launch within 10 monthsAccomplished successful design, implementation/integration and service delivery of IT Infrastructure and Telco BSS/OSS systems for IDEA Cellular Ltd., for their ASSAM Circle Voice Service Launch within 8 months Design, build and handover of entire IT Infrastructure of Head Office of Idea Cellular Ltd, Mumbai.Design build and handover of Telco IT Solutions for Mobile Switching centre of IDEA Cellular in Mumbai & ASSAM Circles.Was responsible for research in the area of New Technologies to identify and introduce new software systems/ solutions and approaches that serve as business propositions for the new future. Show less

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  Tata Communications

  Nov 2009 - Aug 2011

  Head - IT Operations (SMB Business)

  Conceived & established an IT Operations Team for TCL retail business resulting improvement in resource efficiency by 23% & rate of resolution of tickets by 18% within 4HrManaged and mentored a pool of Solution Designers, Architects, Vendors and Customers across delivery canters and motivating them for next higher level of performancesTechnology Integration: Spearheaded technology integration of all new system requirements and capacity planning needs following merger of the company and long horizon business assessments. Accomplished successful completion of the Ticket Optimization Project whereby attained a reduction in total count of tickets by 23.4% through release of various enablers (from Nov’10 till Mar’11)Distinction of attaining an efficiency improvement by 26% in Mar’11 as compared to Apr’10 whereby the rate of resolution provisioning was increased from 58.94% to 77.12%Achieved a customer satisfaction rate of 72.22% for IT Support.As part of the Dial Up Migration Project, attained a savings in support cost by $174133 (16% as compared to previous year’s cost)Own and Manage IT Infrastructure for Retail & SMB Business of TCL. Show less

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  Sterlite Technologies Limited

  Aug 2011 - now

  Head - Information Technology & Security

  Designed and delivered amongst the first in the world, kind of eTOM BSS/OSS that was designed and deployed for provisioning of last mile connectivity to deliver triple play services through Neutral Access GPON (FTTX Technology).Designed and delivered amongst the first in the world, kind of GIS that was designed & deployed for provisioning of last mile connectivity to deliver triple play services through Neutral Access GPON (FTTX Technology).Design, development and implementation/integration of BSS/OSS/GIS systems for SNL’s FTTX technology upto final operations within 10 months which comprises of - Order Management System, Lead Management System, CRM, Billing, Payment and Collection System, Alliance Module, Planning & Engineering Module, Channel Partner ModuleProvisioning System, Service Assurance, Network Monitoring SystemInventory Management System, LAN, WAN, SAN, Firewalls, Security Solutions, NOC & Data Centre Infra, Active Directory, Backup Solutions, Wireless Network, Hardware Procurement & Deployments BSS Solution for Sterlite, FionTelApps Phase-I: Accomplished successful delivery for UAT in a record time of 13 working days. This was subsequently released in production environment within 52 working days.Proposed and established Global Support Model complete with education, knowledge transfer, Change Management, disaster recovery and service level agreementsDesigned, managed and supported Global IT Infrastructure including LAN, WAN, SAN for various requirements of the organization. Show less