Sisinia Vivas

Experience

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  IAAIM Instituto Autonomo Aeropuerto Internacional de Maiquetia

  Sept 1996 - Apr 1999

  Chief Information Officer

  • Managed all information technology staff up to 39 in four different areas: Help Desk, Development System, Organization and Method department and Airport Taxes Operators. • Developed and implemented the Airport’s strategic plans to support long-term technology business needs. • Communicated regularly with senior management and technical and non-technical staff to build effective cross-functional teams and ensure accuracy, consistency, problem solving and on-time project completion• Developed and implemented new operational processes and procedures to be used within the company to increase end-user satisfaction, technical efficiencies and systems stability reducing work time in 30% with 98% of costumer satisfaction• Facilitated weekly team meetings, individual coaching, and quarterly performance evaluations to motivate and develop team members and foster a cohesive work environment Show less

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  INCE

  Aug 1999 - Jun 2003

  IT System and Operations Manager / CIO (2003)

  • Provided strategic direction, and management to 24 staff in the areas of Systems Development, Database Management and Help Desk • Implemented a new technological platform, based on a SUN FIRE 15000K (first in Latin America), and migrated all the programs and databases from an IBM 4341 to support the new ERP, curriculums and educational programs for training online• Deployed and implemented standard procedures in the areas of systems development, help desk, infrastructure and security services, for all 23 offices at a national scale• Worked in cooperation with the IT infrastructure department, application and security teams on projects and tasks occurring within the institution on a national scale to ensure effectiveness and customer satisfaction• Developed, administered and tracked a $1.2M capital budget, an $850K staffing budget and a $650K maintenance budget• Led projects related to the deployment of a new portal, improvement of educational programs at a national scale and network services• Effectively communicated relevant IT-related information and acted as a liaison for the IT department to regional managers on 23 offices national wide Show less

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  ITSP Solution Provider

  Aug 2003 - Dec 2007

  Small Business Owner

  • Owned and operated a Cyber Café for a year, providing diverse services (Internet connection, computer rental, printing and photocopy services and document transcriptions). • Transitioned into an IT solution provider, offering businesses record management, security, finance, purchasing, and other administrative systems solutions• Increased staff from 2 to 6, achieving a revenue increase of 30% • Negotiated strategic alliances with different suppliers for the sale and trade of hardware and software including become sole contractor for Colombian CTI Healthcare System Solutions in Venezuela and Solution Provider for IBM Venezuela• Met with clients to discussed and documented system requirements analysis, specifications, costs and timelines• Recruited and supervised computer analysts, engineers, programmers, technicians and other personnel and oversaw their professional development and training• Coordinated and maintained control over operations-based projects within the company• Facilitated weekly team meetings, individual coaching, and quarterly performance evaluations to motivate and develop team members and foster a cohesive work environment Show less

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  Banco de Venezuela

  Dec 2005 - Dec 2006

  IT Project Coordinator

  Assisted the VP of PMO at the Bank in order to ensure that the projects were aligned to the PMI methodology, created project charters and scheduled and coordinated meetings with Business Owner and IT Leads to guide them through well established and documented business processes to identify any issues and communicated these back to the project team, and assisted the VP of PMO to provide reports and presented results to management, client and stakeholders with a 96% level of acceptance: • Established a Project Risk Management Process for the newly formed PMO that provided risk mitigation strategies. This Risk Management tool ensured that project issues were documented, prioritized, delegated for resolution• Performed analysis of project management, prepared and presented results to management, client and stakeholders with a 96% level of acceptance• Participated in project planning sessions to establish scope, assumptions, constraints, deliverables, interim milestones, work breakdown structure and timeline• Led the project status reporting processes and supervised project controls teams for 10 ongoing projects executed in different areas of the Bank (04 completed, 01 in phase of culmination, 02 developing and 3 in starting phase since the development plans of the project were given to execute)• Provided weekly Project Status Reports to client, using project status (green/yellow/red) methodology Show less

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  Venetur

  Sept 2006 - Feb 2008

  IT Coordinator / IT Operations Manager

  Oversaw and managed daily network operations, provided support as the company's only bilingual Spanish/English customer service representative, provided reports and recommended information and technology requirements prioritization methodology, collaborated and assisted the General Manager to plan, design, implement, and organize the company’s technology infrastructure and IT operations, functions, and systems: • Coordinated the implementation, maintenance and performance tuning of the corporation’s enterprise network infrastructure, a wireless network system that supports three restaurants, and covers 26 offices integrated with 35 data points with a $2M budget, saving $500K after a bid evaluation of different companies proposals• Developed and managed relationships with business partners and managed contracts with vendors• Collaborated and assisted the General Manager to plan, design, implement, and organize the company’s technology infrastructure and IT operations, functions, and systems Show less

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  Merck KGaA

  Jun 2008 - Jun 2012

  Senior Business Consultant / Project Manager / Executive Assistant

  Establish standards and procedures and Organize office operations and procedures in accordance with ISO Standards; reported weekly and monthly Key Performance Indicators, project status, and team utilization; ensured protection and security of files and records; Assisted Manager(s) and Team Leads when requested and other related duties as assigned by the Director; Collaborated actively in the process of IT cost budget and assisted the IT Manager with the strategic planning process, policy, management and other duties assigned; provided orientation and training to the end-users of SAP for a total of 50 employees and prepared training materials for end-users in the use of different systems tools:• Provided assistance with preparation for, and requested information during annual audit for the ISO certification. Led the ISO compliance and implemented the process and standards needed to achieve four years of certification, with 99% system availability and 98% customer satisfaction for three years• Negotiated and documented service level agreements with staff and costumers, ensuring compliance and quick resolution of specific issues, helping reduce time of resolution in 20% • Managed the quality system documents, including document changes, document storage and distribution of newly released documents for the IT processes, in order to be prepared for the ISO audit using a Lotus Notes Document Management Application• Conducted, scheduled and performed assigned internal and external (services providers) audits and supervised follow up verification activities of implemented corrective actions Show less

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  Pythian

  May 2016 - Aug 2021

  Responsible for managing multiple projects simultaneously in practice areas such as Development Operations, Big Data, Data Science and Managed Services. Interacting directly with Pythian customers during projects to ensure that clear communication and excellent service delivery are consistent and of high quality.Responsibilities:- Accountable to the customer for overall satisfaction, providing on point customer delivery promoting growth and a good, stable partnership with my clients;- Communicating executive project status reviews to mitigate any issues/risks contract and ensure projects are within scope and within the budget allocated;- Conducting effective communication and understanding between tech professionals groups and the different client and project stakeholders;- Developing dashboards to inform, keep track and manage KPIs for my portfolio;- Leading frequent touchpoints and QBR presentations to inform of progress and status of engagements to stakeholders;- Managing RAID log, Reporting, Scope, Change control process to ensure project scope creep is mitigated, Risk management and mitigation;- Oversee project budgets and track hours worked for the team to ensure they align with budget constraints;- Responsible for the delivery, project management and assessment of client accounts while promoting the development and execution of quality services and continuous improvements;- Focused on customer success and demonstrating excellent project management, problem-solving, technical, communication, and cross-organizational leadership skills Show less • As a proactive member of the Customer Services Delivery Team, provided overall support and coordination to various teams of Consultants (SRE, Oracle EBS, MySQL, MSSQL and PMO), who provides high level expertise to clients around the world • Assisted on internal projects as assigned by the Program Manager or VP of Customer Services Delivery, while maintaining knowledge of project status, scheduling requirements, preparing spreadsheets, contracts administration, document control and maintaining databases• Making thoughtful and informed decisions around project delivery, including identifying and managing project risks, while escalating to upper management only when necessary• Responsible for all internal reporting and audits for the team and in charged with keeping internal processes up to date and providing recommendations to improve or automate them • Responsible for the timely and efficient delivery of all employee process and to ensure that the Customer Services Delivery department is committed to continuous improvements and programs are running soundly and to schedule• Supporting internal tools in Customer Services Delivery department (like Tableau, Confluence and JIRA) and assisting other teams in using those tool Show less Reporting to the EIS/EO Service Delivery Manager to provide overall support and coordination to a team of Database Administrators who provide high level expertise to clients around the world.Responsibilities:• Carrying out related project management support tasks as required by the Service Delivery Team• Maintaining knowledge of projects status, scheduling requirements, preparing spreadsheets, contracts administration, document control and maintaining databases• Participating in project meetings to record minutes, actions and record of decisions• Assisting with organizing and preparing for client meetings and conference calls• Partnering with Service Delivery to streamline and automate our business process• Ensuring all assigned functions are carried out in compliance with client contract services agreements, as well as with approved Pythian policies, practices and procedures• Maintaining consistency in documentation for format and content, including editing and proofreading documents• Responsible for general administrative• Other duties assigned by the Service Delivery Manager Show less • Responsible for delivering projects of varying size and complexity both internally and to Clients• Led small to mid-size projects simultaneously through the project lifecycle (requirements, planning, executing, monitoring & controlling, closing) and assisting on strategic initiatives• Assisted Project Managers on strategic initiatives as required• Scheduled and participated in project team meetings, captured and distributed meeting minutes• Communicated clearly, effectively, regularly, and empathetically with stakeholders and internal teams to ensure everyone is on the same page regarding the project specs, status of delivery/build, outstanding questions, budgets, project health, and issues that may impact Client • Proactively managed client relationships• Worked with technical staff to provide and document recommendations on delivering the project work. This will include identifying and removing roadblocks and obstacles; prioritizing requests; establishing practical project timelines; prioritizing work; and more that falls under the purview of ensuring project and client success using Scrum Methodology• Helped define and incorporate appropriate processes for task to help mature PMO processesPerformed all administrative activities for the PMO as requested, as well as other duties assigned by the Director of the PMO Show less

  • Project Manager

    Jul 2020 - Aug 2021

  • Project Specialist

    Feb 2018 - Jul 2020

  • Service Delivery Coordinator

    Dec 2013 - Feb 2018

  • Project Coordinator

    May 2016 - Apr 2017
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  Percona

  Aug 2021 - now

  Project Manager