Eric Smith

Experience

• 

  Niagara University

  Jun 2010 - Jun 2016

  Front Desk Attendant/Lifeguard

  Check Member identification, sign up new members, clean work out areas and machines, and lifeguarding

• 

  Expressway Village Inc

  Jun 2011 - Jun 2015

  Lifeguard

  Lifeguard and Pool Maintenance

• 

  Planet Fitness

  Jun 2015 - Jun 2017

  Assistant Manager

  •Assist in recruiting, hiring, training and developing a high performing staff consisting of Member Service Representatives and Trainers.•Assist in maintaining a welcoming atmosphere for all members, prospective members and guests and ensuring staff follows superior customer service guidelines.•Assist with Staff Management and provide backup support to Club Manager as needed. ◦Assist in scheduling and supervising staff. ◦Member service oversight - Ensuring staff is providing a superior customer experience at all times. ◦Assist in resolving or escalating employee issues or concerns.•Involved in all front desk related activities including: ◦Answer phones in a friendly manner and assist callers with a variety of questions. ◦Check members into the system. ◦New member sign-up. ◦Take prospective members on tours. ◦Facilitate all member requests, issues and questions.•Assist in overseeing cleanliness and maintenance of facility.•Assist in ordering of supplies using specific budget based on club requirements.•Assist in tracking statistics and reports (weekly, monthly, and annually).•Backup support for any employee who is absent. Show less

• 

  Reebok

  Oct 2016 - Nov 2018

  Team Lead
• 

  Planet Fitness World Headquarters

  Nov 2018 - May 2019

  Assistant Manager
• 

  Reebok

  May 2019 - Mar 2024

  • Store Manager

    May 2022 - Mar 2024

  • Team Lead

    May 2019 - Aug 2023
• 

  Aéropostale

  Feb 2024 - now

  Assistant Manager