Simon Lehman

Experience

• 

  Woolworths Limited

  Jun 2002 - Jun 2007

  Department Manager

  Day to day operations of various departments within Woolworths supermarkets. Relief Duty Manager.

• 

  Dimmeys

  Jun 2007 - Feb 2008

  Store Manager
• 

  ANZ

  Feb 2008 - now

  Analysis of phone interactions between consultants and customers to ensure compliance to regulation, process, and customer experience.Also undertake in many initiatives including data analysis, risk & compliance analysis and coaching & mentoring of other quality analysts. Coaching and development of on-phone consultants. Consulting with team leaders and managing stakeholders. Taking escalated credit card inquiries. Coaching peers to same in regards to performance and quality. Solving case managed credit card issues. Taking over the phone escalated credit card inquiries. Taking first point of contact basic customer inquiries over the phone.

  • Analyst

    Oct 2021 - now

  • Senior Quality Assurance Analyst

    Jul 2020 - Oct 2021

  • Quality Assurance Analyst

    Oct 2012 - Jul 2020

  • ANZ Direct Coach - Retail Distribution

    Jun 2010 - Sept 2012

  • Credit Cards Solutions Technical Coach

    Apr 2009 - Jun 2010

  • Credit Cards Solutions Consultant

    May 2008 - Apr 2009

  • Customer Service Consultant

    Feb 2008 - May 2008