Mark Hicks CISSP

Experience

• 

  Burnley Health Care NHS Trust

  Sept 1988 - Jan 1994

  IT Network Supervisor

  - Supporting the Trust's users in technical ICT issues- Responsible for remote support to peripheral/remote sites including two hospital sites (Calderstones/Brockhall)- Deployment and maintenance of ICT equipment and network technologies- Involvement in telephone reporting systems- Report production from core systems- Design of macro driven reporting system in Lotus 123 for Finance dept- Backups- General support/advice

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  Calderstones NHS Trust

  Jan 1994 - Aug 2010

  IT Security & Technical Manager

  Involved in a range of technical projects including:- Introduction of the organisation's Local Area Network- Connecting the organisation to the NHS network- Introduction of Novell, Citrix, Windows server and Microsoft Exchange services across the organisation- General first, second and third line technical support- Managing and supervising staffA range of IT Security areas:- Composing, introducing and implementing policies and procedures relating to IT confidentiality and security; responsible for Information Governance from the Trust's initial toolkit submission in 2005- Introduction and implementation of various web monitoring function/technologies- General advice/support on IT and security/confidentiality- Production of evidence and key witness for disciplinaries Show less

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  Calderstones Partnership NHS Foundation Trust

  Aug 2010 - May 2017

  IT Project Manager & Information Governance Lead

  My role covers Information Governance and IT Project ManagementInformation Governance work:- Qualified IG Lead (CISSP)- Coordinating the Trust's IG framework; auditing and monitoring compliance- Administration of the Trust's NHS IG toolkit- Providing IG reports to management- Organising IG steering group meetings- Authoring and implementing related policies and procedures (DPA, FOI etc)- Records management, information lifecycle, document management and archiving- Information incident reporting- Sharing agreements with 3rd party organisations- Maintaining the Trust's Information Asset Register; working with Information Asset Owners on risk assessments- Management of key risks within the Trust's risk management system- Advisory functions on queries re confidentiality - Overseeing DPA Subject Access Request and FOI request responses- Delivering IG training; monitoring and reporting Trust IG training stats- Interpreting IG guidance and legislation- Promoting IG awareness and best practiceIT Project management examples--- Remote network access--- Deployment of ADSL WAN to 50+ locations--- Migrating analogue to VOIP telephony for a multi site Trust; introducing GSM gateway services--- Paper light initiatives--- New websites--- Digital dictation--- (many more)- Tenders and procurement- Managing telecoms contracts- Providing PR on behalf of the ICT Department- Supervising staff; allocating technical work & tracking performance- Interviewing job applicants; mentoring- Monitoring capital and revenue budgets- General advice/support on technology- Varied in-job training (eg line management, sickness/absence training, budgets etc)- Systems administration (Sharepoint 2010, NHSmail, IG Toolkit, IG Training, Trust website)- Deputising for IT manager Show less

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  NHS Heywood, Middleton & Rochdale

  Sept 2017 - Mar 2019

  IT Project Manager

  Managing delivery of IT projectsService development and transformationImplementing, managing change, overseeing data collectionIntegration of key clinical, managerial and operational processesDeputising for the IT manager as required

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  NHS Heywood, Middleton & Rochdale CCG

  Apr 2019 - now

  IT Operations Manager

  Management of IT operations, Information Governance and a range of projects enabling innovation and the effective use of 21st century technology to support health and social care.