Hany Ali

Experience

• 

  Vodafone

  Jan 2011 - Jan 2012

  Call Center Representative

  Delivered exceptional customer service, maintaining a 95% resolution rate for inquiries andcomplaints.Surpassed sales targets by 15% through targeted upselling and effective communicationtechniques.Provided tailored solutions to complex customer issues, fostering brand loyalty.

• 

  2B

  Jan 2014 - now

  Strategically oversee regional retail operations to drive efficiency and profitability across multiplelocations.Design and implement actionable plans to enhance sales, improve customer satisfaction, andexceed business objectives.Optimize budget management processes to achieve maximum cost-effectiveness andoperational sustainability.Lead and mentor cross-functional teams, fostering a culture of collaboration and highperformance.Develop and execute comprehensive training programs to align employee skills with corporategoals.Spearhead headcount planning, recruitment, and staffing initiatives to meet dynamic businessneeds.Partner with HR to streamline payroll management and salary budget allocation.Cultivate strong vendor relationships to maintain optimal inventory levels and operationalcontinuity. Hiển thị ít hơn Directed a team of over 50 employees, achieving significant improvements in regional salesperformance (+15%).Streamlined operational budgets, reducing costs by 20% through targeted efficiency measures.Innovated retail display strategies, resulting in a 12% increase in product visibility and sales.Conducted detailed performance evaluations and created actionable development plans toenhance team productivity.Analyzed profit and loss statements to ensure consistent alignment with financial targets.Elevated customer service protocols, contributing to a 25% improvement in satisfaction metrics. Hiển thị ít hơn

  • Retail Operations Manager

    Jan 2024 - now

  • Retail Regional Manager

    Jan 2020 - Jan 2024

  • Store Manager

    Jan 2016 - Jan 2020

  • Assistant Store Manager

    Jan 2014 - Jan 2016