William Rittenhouse

Experience

• 

  US Army

  Aug 2000 - May 2013

  Supervised the deployment, installation, operation and maintenance of computer systems and LAN. Performed senior level system administrator (SA) functions, and advance level CE. Provided support for the NE in unclassified and classified networks (Brigade to Army, Joint and National levels). Managed accounts, network rights, and access to CE systems and equipment. Supervised and performed cybersecurity functions, to include installs perimeter defense systems including intrusion detection and protection systems, firewalls, and grid sensors. Wrote standard operating procedures for all automation systems within the LAN and assisted in the planning, configuration, management, and monitoring of the WAN. Assisted in the planning and implementation of the unit’s computer life cycle program. Developed and provided training to service support personnel, functional users and staff personnel in computer and information systems matters. Show less Performed senior operator and system administration. Provided advance level support for unclassified and classified systems. Supervised the installation, operation and maintenance of the LAN and computer systems. Trained and assisted less experienced Soldiers in the installation, operation and troubleshooting of information and computer systems. Configured, improved performance, and tested network servers in tactical operations centers. Evaluated potential cybersecurity security risks and takes appropriate corrective and recovery actions. Show less Performed senior operator and system administration. Provided advance level support for unclassified and classified systems. Supervised the installation, operation and maintenance of the LAN and computer systems. Trained and assisted less experienced Soldiers in the installation, operation and troubleshooting of information and computer systems. Configured, improved performance, and tested network servers in tactical operations centers. Evaluated potential cybersecurity security risks and takes appropriate corrective and recovery actions Show less

  • Information Assurance Manager and Data System Integrator

    Jun 2011 - May 2013

  • Information Technology Specialist

    Aug 2009 - Jun 2011

  • Information Technology Specialist

    Dec 2005 - Aug 2009

  • Multichannel Systems / Network Switching Systems Operator/Maintainer

    Aug 2000 - Dec 2005
• 

  US Army

  May 2014 - Jan 2020

  Responsible for planning, coordinating, installation, monitoring, maintenance, location and safeguarding of computer systems, printers and VOIP phones. Responsible for the welfare, morale, mentorship, discipline, and training of 12 Squad Leaders, and 435 Initial Entry Training (IET) Soldiers; conducted company level Sexual Harassment/Assault Response and Prevention (SHARP) Training, Master Resilience Training (MRT), Morals, Unit Drug and Alcohol Abuse Prevention and Awareness Training, Physical Readiness Training (PRT) and Critical Combat Survival Skills; Responsible for maintenance and safeguarding of over four million dollars of housing and equipment. Show less Planned, supervised, coordinated, and provided technical assistance for computer systems and local area networks (LAN). Performed senior level functions as well as advance level communications electronics (CE) support. Assisted in data system integration and provided support for the network exchange (NE) in unclassified and classified networks. Managed accounts, network rights, and access to NE systems and equipment. Developed and provided training to staff personnel on computer and information technology (IT) matters. Supervised and coordinated the development of the LAN and assists in the planning, configuration, management, and monitoring of the wide area network (WAN). Assisted in the development of network operations (NETOPS) policies and standard operating procedures (SOP). Briefed and advised staff and operational personnel on IT matters. Managed cell phones and provided provisioning, troubleshooting, cost analysis and distribution to customers across multiple countries. Provided constant training updates, requirements and maintained personnel records for 335 personnel. Enabled information sharing as the SharePoint Administrator for collaboration and content management platform for over 550 users by creating pages, sites, forums and meetings, managing user rights, meetings and page content, migrating, securing, verifying, transferring and backing up data, and providing instruction. Show less

  • Information Assurance Manager/Computer Technician/Drill Instructor

    Jul 2017 - Jan 2020

  • IT Specialist

    Jan 2000 - Jan 2020

  • Supervisor/SharePoint Administrator/Telephone Control Officer/Records Administrator

    May 2014 - Jul 2017
• 

  SAIC

  Jan 2020 - now

  Responsible for management of operations for multiple sites both CONUS and OCONUS, including staffing and relocation of personnel. Responsibilities also include, but are not limited to the below: • Resource Management:o Provide sufficient IT and digital capabilities and the expertise readily available to satisfy requirements of the Sponsor’s complex and highly dynamic operating environmento Provide sufficient resources in a timely manner and manage all personnel including subcontractorso Provide personnel resources to surge requirementso Maintain staffing information including authorized contract positions, job requisitions, resumes, interview resultso Serve as the Point of Contact regarding all program vacancieso Work with the PM, Hiring Managers, Talent Acquisition, Financial staff and other team members to ensure that all billets are tracked from open to closeo Collaborate and coordinate staffing decisions with program team and subcontractorso Produce staffing-related reports and statisticso Maintain a pipeline of qualified candidateso Serve at program Point of Contact for all personnel on-boarding and off-boarding• Contract Management:o Provide analysis and due diligence in selecting team memberso Provide relationship management and control, communication plan, personnel and problem resolution, escalation procedures, methods, and controls that will be utilizedo Serve as Point of Contact for all program communication with contract teamo Collaborate and coordinate staffing decisions with program team • Program Status Reporting and Management Reviews:o Provide the content, frequency, and format of program reports and reviewso Ensure all deliverables and CDRLs are complete and delivered on timeo Assist with the development of all program CDRLso Responsible for the submission of all program CDRLso Developing a repository/library for all program CDRLs Show less Responsible for overall knowledge of the Service Desk Operations regarding, but not limited to, telecommunications and call routing, workforce management, quality control, knowledge and process management and agent training. Management and performance of 10 supervisors and 126 agents, service level achievement and personnel decisions. Combined partnership with the government staff to achieve service level targets, design strategies for onboarding new customers, efficiencies through the utilization of all available automations tools and recommending new ones if none exist. Management of headcount required to achieve service level targets, create agent schedules and monitor compliance to forecast calls, emails and emergencies. Dedicated focus on process management, quality control and successful daily Service Desk operations Show less

  • Deputy Program Manager

    Apr 2022 - now

  • Operations Manager

    Jan 2020 - now