Mackieda Mekonnen

Experience

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  Not Your Average Joe's

  Jan 2019 - Mar 2020

  Server

  • Advertised weekly specials to those unaware of ingredients in each meal, keeping note of customers health defects, allergies and vegetarianism • Adapted quickly to changing priorities and customer preferences, remaining flexible and responsive to dynamic restaurant environments, resulting in an increase in repeat business• Managed to work large party reservations as a single employee of approximately 20 people, using 3 POS systems keeping track of each meal order and comments

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  LIAS

  Jan 2023 - Jan 2024

  Server

  • Provided personalized service to patrons, tailoring recommendations to individual preferences and dietary restrictions; enhanced customer experience and generated a 15% increase in up sell revenue• Executed meticulous attention to detail in meal orders and presentation, maintaining a 90% accuracy rate in delivering dishes and beverages, contributing to a reputation for excellence in service quality• Cultivated a welcoming atmosphere for guests, demonstrating exceptional interpersonal skills and warmth, resulting in a 15% increase in repeat business and positive online reviews• Leveraged technology to enhance productivity, adeptly utilizing POS systems and digital tools, contributing to a 20% improvement in order accuracy and processing efficiency Show less