Horia Frunzete

Experience

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  Dan Girtofan / Rally Pilot

  May 2008 - Sept 2008

  Mechanic

  Prepared rally cars for motorsport competitions by repairing, maintaining, and customizing modified production or specially built cars. Excelled and gained valuable experience in a temporary role.Impact: Learned quickly, earning respect and praise from owner and fellow team members.

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  S.C. Comod S.R.L

  Sept 2008 - Sept 2012

  Service Manager

  Oversaw all aspects of successful, multi-brand automotive repair shop, including team of 4 mechanics. Provided superior service to customers, identifying and resolving concerns with high efficiency and quality. Added high-tech automobiles to service roster and adapted/equipped shop with diagnostic equipment to meet new demand.Impact: Earned reputation as one of “the best in business” and attracted customers nationwide for service.

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  Juma Al Majid Group

  Dec 2012 - Jun 2013

  Workshop Manager

  Joined exclusive UAE Hyundai and Kia distributor, providing sales and after-market service in quality control role in PDI (Pre-Delivery Inspection) department. Oversaw 35 employees in 3 sub-departments: mechanical, body work, and cleaning with direct accountability for readying vehicles for handover to customers. Impact: Turned around underperforming department, increasing output by +35% daily with zero increase in resources by actively engaging employees and propelling steady workflow.

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  Stryker

  Jun 2013 - now

  Promoted to oversee Technical Services department of Stryker’s Medical division and its entire portfolio of products in EEMEA (Eastern Europe, Middle East and Africa), comprised of over 25 countries and 40+ distributors. Implemented strategic plan to ensure distributors met the highest quality standards, using the latest service documentation, correct tools, repair tracking systems, and testing procedures.• Built and led a newly created Technical Services Department for Stryker’s largest division (Medical) in the EEMEA.• Achieved 135.7% PTQ and 54.4% Growth within 7 months عرض أقل Hired by one of the largest multinational medical device/equipment manufacturers to provide customers and sales force with technical support for the repair, service, and installation of all products sold in MEA region. Conduct in-service trainings for end users (physicians and nurses) on devise usage. Double check tool calibration results from third party vendor and keep 100% accurate records. Impact: Increased customer satisfaction by heightening quality, reducing average time of repairs, and building trustworthy relationships. عرض أقل

  • Technical Services Manager EEMEA

    Jan 2021 - now

  • Technical Services Supervisor

    Nov 2017 - Jan 2021

  • Technical Service Engineer

    Jun 2013 - Oct 2017