Milos Ogrizovic

Experience

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  Hotel Balkan

  Apr 2012 - Aug 2014

  Food and Beverage Manager

  Overseeing all food and beverage operations within the hotelPlanning, organizing, and controlling costs of food and beverage ordersOrdering and inventory management of food and beveragesComplying with food safety regulationsDesigning and planning menus

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  NCR Corporation

  Mar 2014 - Dec 2022

  Led a global team in support of NCRs Cloud/SaaS Application sales strategy. Responsible for driving sales process improvement, standardization, and compliance. Ensured all operational components were in place for sales strategy to be executed within system and infrastructure capabilities.• Oversaw functional support and quality assurance throughout the sales process (Forecasting, Contracting, Quoting, Ordering, Implementation, and Invoicing Accountable for managing sales orders, subscription data, and invoicing for Hospitality, Channel, Retail, Banking, and 3rd Party Partnerships. Supported and aligned closely with fellow leaders to effectively manage the customer lifecycle for Cloud SaaS products, from quote to cash. Supported Salesforce users to maximize efficiency Show less •Creating and revising complex sales quotes•Effectively manages Entitlement, Solution Set and Catalog updates•Efficiently responds to requests for account set up•Producing reports (EDW/EOJ) to assist sales and others as needed•Make data updates in NSC (mass updates, territory changes, etc)•Assist in completing data entry projects•Account Set Ups in CWEB/ PID Creation•Order Management and Follow Up•RMA and Credit Requests•Daily Recurring Data Updates (shipping updates, etc.)•Correspond with Inside Sales for Customer Communications / Validation (as needed)•Projects as required Show less * Remotely servicing wide range of units and peripherals such as: PC’s, thin clients, printers, portable printers, and other non POS equipment from some of the world’s elite manufacturers: Lexmark, HP, Dell, Zebra, Motorola, Hobart, Ingenico, IBM. *Multitasking between in / out calls, chats, escalations and various special projects, while helping out new colleagues and other teams if necessary* Working together with other teams to remotely resolve clients issues as quickly as possible and achieve top quality customer service* Creating a relationship with the client on every call in order to provide maximum customer satisfaction* Providing assistance to customer engineers on site while servicing wide range of POS (Registers, Debit readers, Scanner Scales, Scanners, Store Controllers) and Back office equipment (PC’s - Hardware / Software maintenance, thin clients, printers) and networks.* Multitasking between in / out calls, chats, escalations and various special projects.* Daily use of Remedy , D1, Putty , Office, Oracle and other applications and software in order to achieve best results, while achieving company’s goals and targets Show less

  • GSO Subscription Ops. Supervisor

    Jun 2019 - Dec 2022

  • RETAIL, GLOBAL SALES OPERATIONS - CLOUD

    Apr 2018 - Jun 2019

  • Retail Global Sales Ops NAMER

    May 2017 - Sept 2018

  • Back office technical support for Walmart

    Mar 2014 - Aug 2017
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  NCR Voyix

  Dec 2022 - now

  Sales Operations Support Manager

  As the leader of a global team, my primary role revolves around supporting NCR's Cloud and Subscription Application sales strategy. I am entrusted with driving process improvement, standardization, and compliance to ensure the seamless execution of our sales strategy within the confines of our system and infrastructure capabilities. One of my key responsibilities is overseeing functional support and quality assurance across the entire sales process, which includes forecasting, contracting, quoting, ordering, implementation, and invoicing. I am accountable for the meticulous management of sales orders, subscription data, and invoicing for various sectors such as Hospitality, Channel, Retail, Banking, and 3rd Party Partnerships. Collaborating closely with my peers, I actively support and align with them to effectively manage the customer lifecycle for Cloud SaaS products, meticulously handling every stage from quote to cash. Furthermore, I provide extensive support to Salesforce users, guiding and empowering them to maximize their operational efficiency. In addition to my leadership responsibilities, I also hold the esteemed roles of Product Owner for the Quote Builder and Zuora Administrator. These positions entail a high level of expertise and proficiency in overseeing the development and maintenance of our quote generation system and effectively managing the Zuora subscription management platform. Overall, my professional focus lies in driving sales excellence, optimizing operational components, and ensuring a streamlined sales process that fosters growth and maximizes customer satisfaction. Show less