Ashu Kumar Bhardwaj

Experience

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  Bunkedup Hostels

  May 2016 - Dec 2018

  Business Analyst

  Roles and Responsibilities:• Worked with stakeholder to understand business needs and identify opportunities for analysis insight to inform decision-making.• Understanding and reporting to the team and senior management on business performance.• Ensure delivery of regular reports on time and without error.• Analyzing and solving business problems with focus on understanding root causes and driving forward-looking opportunities.• Sharing findings using impactful data visualization and efficient communication.• Balance multiple priorities, updating stakeholders on progress and expected delivery.• Efficiently extracting relevant data and determining the analytical approach.• Appropriately using statistical and data analysis techniques. Show less

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  One On One Links Pvt.Ltd.

  Aug 2021 - Sept 2021

  Digital Marketing Intern

  • Worked closing with analyst team to bring out the insight from social media page engagement.• Sharing report with senior and finding out the solutions for the problems.

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  INGLU

  Aug 2021 - Oct 2021

  Social Media Marketing Intern

  • Collecting feedback from the clients and analyzing the pain point through the data.• Providing solution with data visualization and preparing reports.

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  Concentrix

  Nov 2021 - May 2022

  Representative

  Roles And Responsibilities:• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’).• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer.• Participate in activities designed to improve customer satisfaction and business performance.• Track, document and retrieve information in call tracking database.• May respond to customer inquiries by referring them to published materials, secondary sources or more senior staff Show less

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  EY

  Oct 2022 - Mar 2025

  Senior

  Roles And Responsibilities:• End to end account management and consultation to Integrating payment process for Mobility Services for Global Clients in different locations in APAC and EMEA region.• Engage with internal and external stakeholders to identify and resolve issues over calls and emails for payment and collection requests for smoothly processing the requests using SWIFT code, IBAN and payment reference number. • Closely work with different internal and external stakeholders to ensure the deliverables to the client are met and manage the operational challenges for cross border funds transfer.• Define and set business process to achieve best result with efficiency for payments. • Manage payments and refund process which includes verifying the payment details and coordination with different teams for Global locations. Processing the payment and auditing the details as well as keeping the records.• Training team members on the payment process and specifications.• Managing team members and responsible for their overall performance and growth. Coach and train them as needed.• Provide different excel and power BI statistic reports as per the management and client requirements.• Review and audit team members work to ensure that the quality of the work in maintained and provide required feedback to the team member to improve.• Review and update data in different internal tools for tracking and reporting for risk mitigation Show less