Experience

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  Kamineni hospitals

  Nov 2009 - Apr 2012

  Senior system engineer

  IP configuration Orating system's installation Application Support CCTV Configuration Hardware Davies Re placed outlook configuration Microsoft server 2003 R2 configuration DHCP configuration LAN group policy's

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  Telenor india pvt ltd

  Apr 2012 - Aug 2018

  It support specialist

  Designation: IT support engineer (EUC AdminL2)Client Name: Wipro Technologies Ltd.Project Title: Telenor (India) Communications Pvt LtdRoles & Responsibilities:• Providing additional technical support to circle & central Engineers of Applications login & functionality issues such as RSA VPN, CRM, CIM, DMS, UDMS, TERA DATA, and ERP etc.• Maintaining three different network locations (Corporate office, Zonal office, Express stores) with servers and 500 Domain clients.• Giving Support Windows administration.• Configuration of Microsoft office outlook 2007.• Asset registers maintenance and IMAC Registration.• Outlook configuration and PST files backup, Repair. • Weekly & monthly status reports generation.• END Users Training• Antivirus management by deploying the Antivirus updates to the client PC using Symantec Endpoint Antivirus server.• Internet sharing to all the client systems using Proxy.• Planned backup maintenance of system state, configuration files and projects on Tapes (Weekly and Monthly). Show less

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  Wipro technoligies

  Aug 2018 - Mar 2021

  Vip it support (euc l2)

  Designation: VIP IT support engineer (EUC AdminL2)Client Name: Wipro Technologies Ltd. Project Title: Genpact India Pvt LtdRoles & Responsibilities:• Responsible for all SLA breached incidents & giving the proper justification to business SPOC, Monitoring the entire team and providing the proper guide line.• Managing multi locations IT Infrastructure setup and Operations having IT infra setup • Implemented Symantec Endpoint Protection 14.2.7318.6100 complete organization for Antivirus Protection.• Monitoring of DLP, AV agent missing & defect reports.• As per company policy Installing O.S images & Application software’s in user laptops & Desktops.• Taking users laptop remote control using ZOOM for providing resolution whenever required• Giving Support Windows administration.• Configuration of Microsoft office 365• Installation of All operating systems.• Installation of Hardware, Software, Servers, Network, Network Devices maintenance & Troubleshooting.• Network printer configuration and printer drivers’ installation.• Install and Configure Microsoft operating system 2000,2003, XP, Win 7And Windows 8.1. Windows 10 pro• Weekly Antivirus Updated Tracker Maintenance.• Coordinating with Wintel, Network, Voice & Application teams to ensure that all the performs up to the expected standard• Port security to avoid the in-authorized devices blocking.• One drive configuration and data sync troubleshoot.• MS teams installation and login issue • Zscaler application login or proxy related issue • Office 365 installation and configuration outlook profile . Show less

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  Infosys

  Aug 2021 - Nov 2021

  It analyst
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  Genpact

  Oct 2021 - now

  Excutive it support