Stella Promise

Experience

• 

  MTN Nigeria

  May 2013 - Nov 2014

  Customer Service Representative

  • Registration of sim cards • Retrieving of lost sim cards• Selling of vouchers • Configuration of phones and laptops • Attending to customers with complains and resolving their issues • Subscription of internet bundles.

• 

  Yudala Limited

  Mar 2015 - now

  Lead Customer Service Representative

  Answer customer calls and promptly respond to emailsHandle customer inquiries both telephonically and by emailResearch required information using available resourcesManage and resolve customer complaintsProvidecustomer with products and service information on requestEnter new customer information into the systemUpdate existing customer informationProcess orders, forms and applicationsIdentify and escalate priority issues to the Call Centre ManagerFollow up on customer calls where necessaryComplete call logs and produce call reports Show less