Marion Nyangwono

Experience

• 

  Nairobi city county

  Oct 2015 - Jan 2016

  Records Management Specialist

  Handling of both manual and electronic records throughout their entire life cycle.Mail management

• 

  Uasin Gishu county Assembly

  Jan 2017 - Apr 2017

  Records Management officer

  Managing audio visual, paper and electronic records.Provision of better services in relation to records managemnt.Ensuring all house and plenary sessions were put, authentic and up to date

• 

  Platinum Credit Limited

  May 2017 - Nov 2017

  Records Manager

  Also a sales representative and collection officer.Negotiating for loan rates for customers.Ensured all loans were disbursed on time and collected on time.Ensured full customer satisfaction.Followed policies and procedures in regards to loan disbursements and qualifications.worked on PAR

• 

  Bestin Construction Company

  Jan 2018 - Nov 2018

  Records Officer

  Ensured update of records and documents in time, storage,appraisal and disposal of records into the archives.Digitization of recordsSite visitation and invoicing

• 

  Family Bank Ltd

  Jun 2019 - Aug 2019

  Mobile loans Collection officer

  Handle customer complains and take appropriate actions to resolve them.maintain clear customer records,analyze asses customer information tp determine affordability.

• 

  Equity Bank Limited

  Aug 2019 - now

  Managing the branches portfolio to ensure minimal slippage.Assist branches in credit monitoring and collections.Liase with branches for payments schedule and early debt management procedures.Relationship Management between the bank and customers.Provide reports and adhearance to the banks policies and procedures. Compliance and risk management as wellas CBK guidelinesCall customers and ensuring we have a payments plan in loan arrears Ensure marketing of Pay With Equity.Market led and customer satisfaction.Recruitmentand training of lipa na Equity.Creation,onboarding and till delivery within Narok General bank operations. Account opening, card issuance, equitel,customer service and dispute handling and in house transactions.AML,POCAMLA, CDD and KYC of customers.

  • Relationship Officer_credit monitoring

    Sept 2021 - now

  • relationship officer payments

    Sept 2020 - Aug 2021

  • relationship officer-operations

    Aug 2019 - Aug 2020