Uros Zivanovic

Experience

• 

  NCR Corporation

  Jun 2013 - Aug 2016

  ◦ Training, teaching and monitoring new hired service planners and guiding them throughout all daily activities◦ Constant communication with the top management of the company◦ Team leader meetings◦ Development of new ideas and solutions in order to improve business◦ Special monitoring of NCR's key clients / delivering the best possible service support at a given time◦ Monitoring of key metrics and creation of efficiency reports ◦ Working in a Customer Service and within Field Support Center (FSC)◦ Delivering a high level of excellence to our customers on daily basis◦ Monitoring and dispatching service tasks on USA territories◦ Interaction with Territory Managers, Data analysts and Escalation teams◦ Communication with USA field engineers◦ Follow up on tasks from creation to completion throughout system◦ Successfully completed ''ES'' training on ''Java'' platform (Oracle)

  • Assistant Team Lead

    Jul 2015 - Aug 2016

  • Intelligent Dispatch Service Planner, US FSC

    Jun 2013 - Jul 2015
• 

  A. Marchon SA

  Aug 2016 - Sept 2019

  Sales Representative

  ◦ Field support and a communication channel between customers and the firm◦ Analyzing sales information, interaction with other departments◦ Ordering goods, follow up on reserves and negotiations with buyers◦ Helping with promotions and advertising campaigns◦ Company's visual merchandising standard's in store implementation◦ Planning and forecasting in retailing utilizing existing data to predict future events and consumer behavior

• 

  A Marchon SA

  Oct 2019 - May 2023

  Merchandising Team Lead

  ◦ Driving the execution of projects and guidance of the team◦ Monitoring customer service and resolving tasks and requests of our clients

• 

  Portwest

  May 2023 - now

  Area Sales Manager