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Mohammad Aarim Khan

Mohammad Aarim Khan

Educational Consultant

Followers of Mohammad Aarim Khan691 followers
location of Mohammad Aarim KhanNew Delhi, Delhi, India

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  • Timeline

  • About me

    Training Manager at PROKSY Research

  • Education

    • Our Lady of Fatima Higher Secondary School Aligarh

      2008 - 2009
      High School HIGH SCHOOL/SECONDARY DIPLOMAS AND CERTIFICATES

      High School

    • MBU, Sultanpur, Solan

      2013 - 2015
      Engineer’s Degree Civil Engineering 75%

      B.Tech (Civil)

    • CMJ University

      2010 - 2012
      Associate’s Degree Civil Engineering

      Diploma in Engineering (Civil)

  • Experience

    • Learning Time

      Feb 2012 - Apr 2012
      Educational Consultant

      Consultation for Children Education

    • Earth Infrastructures Ltd.

      Jun 2013 - Dec 2013
      Site Engineer

      Trainee Engineer

    • Public Works Department, Uttar Pradesh, India

      Aug 2014 - Feb 2015
      Site Engineer

      Road Conctruction at National Highway 91, near Gabhana, Aligarh, Uttar Pradesh, INDIA.

    • ASTI Dubai

      Jun 2016 - Nov 2019
      Graduate Engineering Trainee

      Software’s Literate • Autodesk 3Ds-MAX• STAAD-Pro• Autodesk Auto-CAD 2D• Autodesk Auto-CAD 3D• PRIMAVERA-P6• Autodesk-REVIT• Autodesk-HOMESTYLER.

    • MAK Enterprises

      Jan 2020 - Dec 2020
      Corporate Trainer

      Worked as Trainer for Customer Support for the first time.Providing Health equipment like Braces for back pain, Knee Pain and medicines for Citizens through Medicare Providers located in USA.

    • Proksy Research

      Jan 2021 - Mar 2024
      Customer Support Manager

      Team Leadership: Manage and lead a team of customer support representatives, providing guidance, support, and coaching to ensure high performance and growth.Customer Service Excellence: Ensure excellent customer service delivery through effective handling of customer inquiries, complaints, and escalations, ensuring timely and empathetic resolution.Process Improvement: Identify opportunities for process improvements and implement strategies to enhance efficiency, productivity, and customer satisfaction metrics.Training and Development: Develop training programs for customer support staff to enhance skills and knowledge, ensuring consistent service quality.Performance Monitoring: Monitor team performance metrics, analyze trends, and implement corrective actions as needed to achieve departmental goals.Cross-functional Collaboration: Collaborate with other departments such as sales, marketing, and product development to address customer needs and improve overall customer experience.Reporting and Analytics: Prepare and present regular reports on customer support metrics, trends, and team performance to senior management. Show less

  • Licenses & Certifications

    • Certified Civil Engineer

      Al-Sabaka Technical Institute
      Jun 2016

    • Autodesk Auto-CAD

      SISS Institute of Technology
      Aug 2010

    • Maintenance and Assembling Of Personal Computers ( SW / HW )

      Aligarh Muslim University
      Aug 2012

  • Volunteer Experience

    • Actor

      Issued by F.A.M. Creativity
      F.A.M. CreativityAssociated with Mohammad Aarim Khan

    • Leader

      Issued by Aligarh Riders on Jun 2011
      Aligarh RidersAssociated with Mohammad Aarim Khan