Nikhil Kundal

Experience

• 

  HDFC Bank

  Aug 2014 - Aug 2015

  Assistant Manager
• 

  Punjab National Bank

  Oct 2015 - Apr 2023

  -Evaluating creditworthiness by processing loan applications and documentation within specified time limits.-Interviewing applicants to determine financial eligibility and feasibility of granting loans.-Increasing business through networking and building new client relationships.-Responsible for staffing, performance evaluations, promotions, salary recommendations, and terminations.-Assisted branch manager in day-to-day branch operations, compliance, security, and safety-related functions, marketing various bank products like debit cards and credit cards.-Provides suggestions and direction on various self-service and digital choices with the intention of making banking simple.-Examines customer profiles and engages clients in needs-based dialogue to pinpoint possible prospects and attend to daily banking arrangements and credit card requirements. Contributes to meeting branch business results and the customer experience. Show less . **Team Leadership**: Lead, mentor, and develop a team of customer service representatives to ensure high-quality service. **Customer Satisfaction**: Monitor and improve customer satisfaction levels by analyzing feedback and implementing effective solutions..**Performance Metrics**: Establish and track performance metrics to ensure the team meets or exceeds service goals. **Training and Development**: Develop and conduct training programs to enhance the skills and knowledge of customer service staff.**Conflict Resolution**: Address and resolve escalated customer issues and complaints promptly and effectively.**Process Improvement**: Identify and implement process improvements to enhance service efficiency and customer experience.**Cross-functional Collaboration**: Collaborate with other departments to ensure a cohesive approach to customer service and resolve systemic issues.**Reporting and Analysis**: Prepare and present regular reports on customer service operations and performance to senior management.**Technology Utilization**: Leverage customer service software and tools to manage interactions and streamline workflows.**Budget Management**: Oversee the customer service department budget and allocate resources effectively.Moreover also handled.- Pension Management (Fresh Pension Case, Amendments , Decease Case).-Complies with all applicable legal and regulatory standards and prepare all work documents for the year-end evaluationby internal and external auditors-Client contact to include communicating due diligence matters to investors, fund managers, and compliance officers. Show less

  • Deputy Manager (Account and Credit)

    Jan 2019 - Apr 2023

  • Customer Service Manager

    Oct 2015 - Dec 2018
• 

  SZTG, Inc.

  May 2023 - now

  Customs Coordinator (Logistics)

  -Provide vital support for cross-border shipments in Canada and the US.-Possess comprehensive knowledge of PAPS (Pre-Arrival Processing System) and ACE (Automated CommercialEnvironment), ensuring efficient customs compliance and seamless import/export processes. Proficient in utilizingthese systems to streamline documentation.-Extensive experience utilizing the CBP ACE portal for real-time tracking, Amendments, customs entry submissions and compliance monitoring.-Prepare and process customs documents with accuracy and timeliness. (ESTES, WARD, PYLE, SEFL , LTL, TL).-Prioritise tasks to meet client needs and customs standards.-Proficiently handle general inquiries via phone and emails.-Preparing , modification of ACE manifest for US Custom Boarder.-Customs Compliance:- Ensuring adherence to all customs regulations and requirements for imports and exports.-Documentation Management:- Preparing and maintaining accurate customs documentation, including import and export declarations.-Customs Tariff Classification:- Properly classifying goods according to customs tariffs and regulations.-Customs Clearances:- Facilitating the timely clearance of shipments through customs checkpoints.-Communication:- Liaising with customs authorities, carriers, and clients to resolve any customs-related issues.-Regulatory Updates:- Staying up-to-date with changes in customs laws and regulations to ensure compliance.-Record-Keeping:- Maintaining organized records of customs documents and transactions.-Customer Service:-Providing excellent customer service by addressing clients' customs-related inquiries and concerns.-Process Improvement:-Continuously seeking ways to streamline customs processes and reduce operational costs.-Cross-Functional Collaboration:-Collaborating with other departments, such as logistics and procurement, to optimize supply chain operations.-Processing HAZMAT shipments, Sec 321,Sec 3311, Goods Astray, Us returns , GN1 shipments. Show less