Chris Higgins

Experience

• 

  Michelin

  Jan 1993 - Sept 2000

  Pricing and Terms Manager

  • Ensuring all pricing and terms realignment were implemented to deadline• Making decisions on how a campaign or price change should be implemented, ensuring that the company systems constraints did not affect or jeopardise the worthiness of the change• Objective setting and monitoring team’s performance through coaching and monthly reviews• Preparing and delivering presentations for all new starters to the business highlighting the roles and responsibilities of the department Show less

• 

  EE

  Oct 2000 - May 2018

  Deliver financial account management services to business customers in order to reduce debt exposure and increase customer satisfaction.Lead the team through the changing environment of T-Mobile and in order to reach MHRSCPlan, develop, implement and review departmental strategies in line with overall customer finance and company goals.Influence dispute resolution within SLA to minimise the financial exposure and risk caused by potential delaysCommunicate and influence all major stakeholders to ensure the departments requirements are met.Review, coach and develop the team to achieve individual and departmental objectivesEnsure regulatory compliance and legal obligations are met, especially SOX and PCICommercial Credit Team of the Year 2011. Credit TodayTelcoms Team of the Year 2011. Credit Today Show less

  • Franchise Operations Manager

    Jan 2015 - May 2018

  • Channel & Partner Settlements Manager

    Dec 2012 - Dec 2014

  • Senior Consultant: Channel and Partner Receivables

    Apr 2012 - Jan 2013

  • Corporate Collections Manager

    Oct 2000 - Apr 2012
• 

  British Council

  Aug 2018 - now

  • Global Process Owner - 0rder to Cash

    Jun 2022 - now

  • O2C Process SME

    Aug 2018 - Jun 2022