Casey O'Byrne, CSPO, CSM

Experience

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  Cablevision

  Jan 2005 - Jun 2016

   Development of functional requirements documents (FRDs) for several product management projects along with the usability of functional test plans in alignment with the project requirements Exhibiting strong skills in conceptualizing visual workflow model design to be used in training and operational readiness along with functional high-level test plans for quality assurance, user acceptance testing (UAT), and beta testing cycles Full responsibility in coordinating testing points into test scenarios to enable users in testing projects Management of recruitment of Beta Group of 50 to 500 participants with their involvement, inquiries, and testing results Presiding over results evaluation and interface with the project management and development teams toward resolution of identification of issues Spearheading the development and testing of various systems which involved e-Commerce design, Internal support tools, and process improvement to improve work streams Show less  Employment of analytical skills in determining available solutions or alternative methodologies of proceeding by applying data, trends, and obstacles assessment Generation and presentation of business requirements documents (BRDs), FRDs, test-cases, and use-cases Keen documentation of new and existing process and workflow diagrams in close coordination with operational groups Creation of numerous reporting modules in alignment with the business needs in partnership with programmers Arrangement of necessary project documents, acquisition of approvals, and arrangement of production deployments Conceptualization of various systems which involved complex reporting, transaction evaluation and notification Show less  Management of ongoing issues assigned from the executive offices, and Federal Communications Commission, and Public Service Commission, and Better Business Bureau through management of corporate escalations Guaranteeing balanced workload capacity across all team members by coordinating and distributing tasks, as well as customer care requirements fulfillment by monitoring and evaluating contact center representatives Mobilization of team to provide additional support Generation and maintenance of monthly reports in assessing critical drivers for corporate escalations Offering advanced technical support to clients on various products and services, such as data connections, email support, and Voice over Internet Protocol (VoIP) and networking connections Provision of contact center representatives for question and answer and escalated issues, as a floor coordinator Facilitation of training and delivery of documentation for new employees to ensure the attainment of departmental standards Strategic oversight, preparation, and conceptualization of action plans for employees for further development Show less

  • Product Certification and Integration Manager

    Apr 2014 - Jun 2016

  • Lead Billing Assurance Analyst

    Apr 2013 - Apr 2014

  • Associate Operations Systems Analyst

    Apr 2011 - Apr 2013

  • Technical Support | Corporate Escalations Representative

    Jan 2005 - Apr 2011
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  Altice USA

  Jun 2016 - Dec 2018

  Manager | Senior Systems Business Analyst

   Identification of new product and process improvement opportunities in close coordination with internal stakeholders Establishment of positive working relationships with both internal stakeholders and external product vendors Administration of compiling clear and concise process, functionality, and technical requirements for various products Application of broad-based expertise using practices of Waterfall and Agile management methodologies Function effectively as subject matter expert for post-market launch to render ongoing support throughout the product life cycle Oversight to project performance and risk management while keenly monitoring project progress and assigning tasks Execution of project planning, arrangement of schedule and maintenance, along with generation of status reports execution of and statistics  Capitalize on industry expertise in developing and accomplishing hardware and software releases for Wi-Fi products; data over cable service interface specification (DOCSIS) and fiber networks; product offerings for residential, municipal, small/medium, and enterprise business customers; and System Migrations to support company merger or acquisition Show less

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  The RiverStone Group

  Jan 2019 - now

  Product Owner overseeing Infrastructure Management, Network Security and HR Applications.

  • Product Owner

    Jul 2021 - now

  • Sr. Analyst

    May 2020 - Jul 2021

  • Business Analyst

    Jan 2019 - May 2020