Natasha Verma

Experience

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  Infovision Pvt Ltd, Amex Credit Card

  Aug 2004 - Jul 2005

  Customer Care Executive

  • Responsibility was to inform clients about their outstanding bills and due date of the payment and consolidate all the comments end of the day providing details and mode of payment to manager.• Setting up weekly calls with the process related improvements.• Achieved monthly targets of calls.

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  Taxindiaonline.com Pvt. Ltd

  Jan 2007 - May 2010

  BUSINESS HEAD CRM

  Worked as Deputy Manager in the company handling calls and explaining clients about subscriptions and helping team members to achieve their targets.Generating new clients in corporate. Planning marketing strategies to increase revenue and build consumer preference and drive volumes. Actively involved in handling and solving all queries and responding through mails and queries to clients.Effective use of online media to promote product and services. Managing the team of marketing executives Show less

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  GENPACT INDIA BUSINESS PROCESSING PRIVATE LIMITED

  Jun 2010 - Sept 2016

  Management Trainee

  Worked in Genpact India as a Management Trainee - Was handling a team and looking after the International Distribution markets of AstraZeneca for European Countries and other Service Deliveries. Key resource of Order Management Team (ORDER TO CASH) Leader and expertise in developing & executing strategies and service operations management.Ability to lead and motivate the team ensuring to meet all the SLA and TATS on time. Goal settings, performance reviews and training plans through regular one-o- one, coaching and mentoring, lowest attrition through building trust. Responsible for monthly SOX and KPIs. Show less

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  Lionbridge

  Jul 2019 - Mar 2020

  Project Administrator

  Supporting on Tender Project for European Commission markets. (The tender was for the translation of documents for the EU Commissions policies and administration)Managing day to day emails and queries of the Subcontractors from all European markets.Processing and checking the EU tender forms and supporting them with end-to-end technical documentation in any format or any language.Printing and filing of documentation online helping subcontractor’s multilingual communication translated by respective teams. Uploading of the data on the network drive and updating the tracker and dashboard on daily basis. Consolidating up all the forms along quality checks.Managing front house desk processing and responding to incoming emails and calls. Managing and scheduling appointments and bookings daily. Providing help and cover up with other adhoc duties related contracts and liaising with directors and other team members. Able to prioritize the work accordingly and attention to details. Ability to work on own initiative and to meet deadlines. Show less

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  Microsoft

  Mar 2020 - Jul 2020

  Process Associate (Infosys)

  Supporting project of Microsoft EMEA Enterprise Volume licensing as process associate – Validator.Review and perform validation on agreements to ensure all legal documentations and dynamics requirements are met and are compliant within SOX guidance.Process transactions and bills of Microsoft product and programs for EMEA Enterprise through Microsoft Office and dynamic tools (ERP and CRM applications) including SAP, COSMIC and Power BI.Executing high volumes of transactions and business within the SLA, prioritizing and ensuring the program of service to meet targets and deadlines.Manage escalations from Channel partners and subsidies, resolving issues and implementing corrective actions with in SLA.Audited program and licenses for Enterprise with in EMEA region and performed other transactions, management activities to ensure there is no breach of agreements with client.Analyze and investigate any queries related to Microsoft business program and contracts in order to provide business insights.Supporting other team members and helping them to perform validation. Show less

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  Microsoft

  Feb 2022 - Dec 2023

  Project Coordinator

  Supporting project of Microsoft EMEA Enterprise Volume licensing as process associate – Validator.Review and perform validation on agreements to ensure all legal documentations and dynamics requirements are met and are compliant within SOX guidance.Process transactions and bills of Microsoft product and programs for EMEA Enterprise through Microsoft Office and dynamic tools (ERP and CRM applications) including SAP, COSMIC and Power BI.Executing high volumes of transactions and business within the SLA, prioritizing and ensuring the program of service to meet targets and deadlines.Manage escalations from Channel partners and subsidies, resolving issues and implementing corrective actions with in SLA.Audited program and licenses for Enterprise with in EMEA region and performed other transactions, management activities to ensure there is no breach of agreements with client.Analyze and investigate any queries related to Microsoft business program and contracts in order to provide business insights.Supporting other team members and helping them to perform validation. Show less

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  Microsoft

  Apr 2025 - now

  Account Manager