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Sean Roe

Sean Roe

Support Center Technicain

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location of Sean RoeGreater St. Louis

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  • Timeline

  • About me

    EOC Engineer

  • Education

    • Jefferson College

      2007 - 2010
      Associate of Arts - AA Liberal Arts and Sciences/Liberal Studies

    • NexGenT

      2019 - 2019
      Full Stack Network Engineer Computer Systems Networking and Telecommunications

      IT Network infrastructure design, configuration, and management. IT Project planning and implementation. Routing, switching, wireless, voice over IP, security, IT operations, IT architectures, and networking certification.

    • Centriq Training's Career Program

      2018 - 2018
      Information Technology

    • State University of New York College of Agriculture and Technology at Cobleskill

      2010 - 2015
      Bachelor of Applied Science - BASc Plant Sciences

  • Experience

    • Retail Technology Group

      Jan 2019 - Mar 2019
      Support Center Technicain

       Help Desk support for nationwide hospitality industry clients using critical thinking and problem-solving skills. Technical support for on-site technicians and installers in a team environment Maintain detailed logs of problems and resolutions to update knowledge base with excellent organizational skills. Effective communication with clients regarding ticket status. Processes and Procedures constantly evaluated and adjusted to best meet the costumer’s needs using effective communications and excellent customer skills in a High-paced environment. Computer hardware, remote connectivity, Microsoft OS, and POS configuration and connectivity issue resolution. Show less

    • TierPoint

      Mar 2019 - now

      • Network System Engineer

        Jul 2024 - now

      • EOC Engineer

        Oct 2022 - Jul 2024

      • EOC Sr Specialist

        Nov 2021 - Oct 2022

      • EOC Support Specialist

        Jun 2021 - Nov 2021

      • Enterprise Operations Center Analyst

        Mar 2019 - Jun 2021

  • Licenses & Certifications