Dan Roy

Experience

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  United States Army Reserve

  Jul 1980 - Jul 1986

  United States Army Reserve: Combat Engineer
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  Star Market Company

  Jan 1983 - Jan 1985

  Accountant
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  Accounting Corporation of Americ

  Jan 1985 - Jan 1988

  Manager, Accounting, Corporate Tax Department
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  Ideassociates Inc

  Jan 1988 - Jan 1991

  Quality Assurance Engineer, Software
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  Progress Software

  Sept 1991 - Apr 1996

  Technical Support and Consulting
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  Oracle

  Apr 1996 - now

  Lead revenue generating, strategic Enhanced Support Services , managing critical customer escalation for Top Accounts. Provide contractual reviews and feedback for customer negotiations. - Reduced Root Cause Analysis (RCA) labor costs by 50% - Maintained 20% faster response times for Top Account customer - Maintained 5-star customer satisfaction ratings - Expanded available services for new revenue, new customers - Reduced cost of ownership via faster bug / defect resolution (24%) Show less

  • Project Director, Oracle Product Support

    Aug 2020 - now

  • Mergers and Acquisitions Director

    Jun 2005 - Jul 2020

  • Director of Communications

    Feb 2002 - Jun 2005

  • Partnership and Alliances Director

    Feb 1998 - Feb 2002

  • Senior Manager, Worldwide Customer Support

    Apr 1996 - Feb 1998
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  Southern New Hampshire University

  Sept 2006 - Jun 2014

  Adjunct Instructor, Business and Psychology

  Business courses taught: Organizational Behavior, Business Management, Managing Organizational Change, Principles of Management, Human Relations in Administration, Social Environments in BusinessPsychology courses taught: Introduction to Psychology, Human DevelopmentAwards: Outstanding Instructor Award, Adjunct FacultyNominee: Excellence in Teaching Award, Adjunct Faculty