Harsh Patil

Experience

• 

  Appasamy Associates

  Jun 2017 - Mar 2018

  Product Specialist

  • In various geographic areas, I proactively managed pre and post-sales demonstrations for imported segment medical devices.• I also played a crucial role in helping the sales and service team surpass their targets.• Moreover, I've demonstrated my ability to handle work assignments in different territories efficiently, even without direct supervision.

• 

  My Healthskape Medicals Pvt Ltd

  Mar 2018 - Jan 2022

  Field Service Engineer

  • In my role, I was in charge of the entire Madhya Pradesh State for installations, preventive maintenance, and technical repairs of medical devices with minimal oversight.• I devised the best customer support approach that encouraged product usage and converted non-contract customers into enthusiastic advocates for our offerings.• Every service case was my responsibility, and I consistently delivered optimal solutions, addressing both technical and non-technical issues.• I maintained detailed weekly call records in Excel and reported them to the regional service manager, ensuring the efficient utilization of resources and manpower while adhering to best practices. Show less

• 

  ZEISS Group

  Jan 2022 - now

  • I am dedicated to drive preventive maintenance, repairs, and installations, both on-site and through remote support (Telephonic & Online).• My proactive approach ensures that I swiftly rectify and troubleshoot mechanical, electrical, and electronic breakdowns to minimizing machine downtime.• As an in charge of Norway for refractive lasers & ophthalmic devices, I am Specialized in calibration and alignment of lasers, I received training at the German Manufacturing and Training Excellence Center of Carl Zeiss Meditec AG.• I take pride in assisting and training doctors, assistant doctors, and staff in new machine installations, streamlining processes, and enhancing support procedures. • My commitment to effective team management is evident through daily reporting of service activities, issues, and necessary information to the regional service manager. I've also taken part in national conferences to raise awareness about product specifications and their advantages in diagnostic and surgical procedures.• In all my work, I uphold Carl Zeiss's quality and safety policy while maintaining a positive work environment. My aim is to contribute to the growth and success of the medical equipment industry by delivering top-quality service and innovative solutions. Show less

  • Service specialist OPT & REF

    Mar 2024 - now

  • Field Services Engineer

    Jan 2022 - now