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Alfred Mah

Alfred Mah

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location of Alfred MahWP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

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  • Timeline

  • About me

    Manager, L&D | COPC Certified Customer Experience Performance Leader 7.0

  • Education

    • INTI International University & Colleges

      2020 - 2023
      Bachelor of Business Administration - BBA Business Administration, Management and Operations CGPA 3.72 at the moment. Currently in Year 2 Term 3

  • Experience

    • TDCX

      Oct 2017 - Feb 2025

      - Spearheaded a team of 42 trainers to fulfil the training request from several key accounts for various markets (CN, KR, JP, SEA, NA, etc)- Develop, plan and execute learning events for the entire organization- Appointed Regional consultant for training curriculum design and review by client- Panel of assessors for TDD - A succession planning framework- Conduct skill gap analysis and develop training program accordingly- Person in charge for ISO audit - L&D- Prepare and present data in weekly/monthly/annual business review for internal and external stakeholders- Outlined full training calendar for the fiscal year Show less

      • L&D Manager

        Mar 2022 - Feb 2025

      • Assistant Manager, L&D

        Oct 2020 - Feb 2022

      • Trainer

        Oct 2017 - Sept 2020

  • Licenses & Certifications