Franklin Leon-Guerrero

Experience

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  Artech Sinrud Ind.

  Jun 2006 - Apr 2009

  Production Associate

  Loaded molds into plastic injection molding machines, Changing downtime in IQMS, writing setup sheets, adjusting settings for injection molding machines, setting molds using hand and power tools, plumbing molds, operating forklift, ensuring and abiding by all safety procedures. Operated plastic injection molding machines. Weighed and shipped parts to clients.

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  Seattle Goodwill Industries

  Jun 2009 - Sept 2012

  Production Supervisor

  Managing 15+ staff within production team, and maintaining optimum levels of production output. Providing excellent customer service. Monitoring and recording daily production from every department. Responsible for interviewing and hiring new production employees, monitoring and ordering supply inventory, and documenting driver hours and shipped goods. Implemented highly efficient system by creating new inventory management logs, time-standardization sheets, and higher quality control standards. Analyzing data to increase production. Show less

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  SEA-LECT Designs

  Nov 2012 - May 2014

  Setup

  Responsible for setting up plastics injection molding machines to prepare for machine operation. Configuring injection parameters following precise heat, timing, pressure and ejection settings for each machine. Operating electric and gas-powered forklifts to transport large molds. Documenting configurations and signing off production reports.

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  Sound Publishing

  May 2014 - Jan 2017

  (Promoted from Customer Service Representative, May 2015)Troubleshooting PC hardware and software issues. Adding and editing modules, tasks, and publications within various circulation-specific programs. Using Excel and SQL extensively to import and export data via circulation and customer service databases. Creating and implementing training materials and procedures to efficiently train new customer service representatives. Provide internal and external support via phone, email and in-person. Show less

  • Customer Service Systems Coordinator

    May 2015 - Jan 2017

  • Customer Service Representative

    May 2014 - May 2015
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  Dell EMC

  Jan 2017 - Aug 2018

  IT Support Technician

  Working in an enterprise environment at Boeing.Customer-facing troubleshooting of PC and laptop issues, reimaging devices, queuing and completing tickets, performing hardware and software repair on enterprise-level devices, helping with data backup and restoration.

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  Sound Publishing

  Sept 2018 - Jan 2020

  IT Support Specialist (On Call as of August 2019)

  Providing a high level of customer service remotely and in-person to internal users in various offices across the Washington Sound and Alaska. Supporting Mac, Windows, and ChromeOS devices. Troubleshooting various applications such as Office, Adobe CS, and Newsengine. Creating and completing tickets using the ZenDesk ticketing platform. Configuring devices for new users. Auditing and editing Domain Controllers and Synology servers. Creating and maintaining inventory of hardware, software, and licensing. Configuring and maintaining Meraki Routers and WAPs. Performing infrastructure-improvements. Performing office moves. Show less

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  Microsoft

  Aug 2019 - now

  Product Key Support Analyst - Bluehawk

  Member of Microsoft vendor group managing all requirements related to key blocking/unblocking requests, Product Activation and licensing business rules/configuration, Onboarding, Product Keys, Ad Hoc reporting, MAK Exceptions, Licensing Compliance, and general Business-related queries.