Cherry Santiago

Experience

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  PLDT

  Apr 1996 - Sept 2006

  Junior Manager

  Spearheads the establishment of PLDT Corporate Billing Division being part of the pioneer batch; Ensures the timely and accurate billing of all service orders through proper posting of agreed pricing details based on the signed contract; Ensures accuracy of initial billing through quality assurance (QA) checks conducted per cycle; Participates in cross-functional Teams within the organization for system-wide development projects

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  Alorica Philippines, Inc.

  Oct 2010 - Jul 2016

  Area Manager for AT&T Program

  Serves as primary resource for AT&T's complex order provisioning process by overseeing a team of Order Specialists who manage, track and document the implementation process for the customer, account team and management; Conducts sales and post-sales work to ensure Service Level Agreements are met at all times; Oversees performance assessment of assigned employees in a timely and accurate manner while adhering to departmental policies and procedures; Facilitates and monitors escalations with the concerned departments Show less

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  Accenture

  Jul 2016 - Sept 2021

  Associate Manager for Program, Project and Service Management

  • Work across clients to provide support during solution realization and service transition activities by contributing specialized knowledge and experience. • Execute and track issue identification and resolution, and customer relationship maintenance of identified work streams.• Participate in solution architecture planning activities through the transition of work to ensure that Accenture is able to begin delivering on the outsourcing engagement.

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  Third Pillar A Globe Business Company

  Sept 2021 - Aug 2022

  Center of Excellence Senior Manager
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  Ingram Micro

  Aug 2022 - now

  Consultant for Digital Enablement

  Consultant is responsible in leading, managing and delivering Transformation Practice that will help both local and in-country stakeholders to effectively innovate Operations and its impact to Ingram Micro’s business.