Kentrice Harris

Experience

• 

  Texas Home Health

  Jun 2014 - Apr 2019

  Patient Services Manager

  *Conducted quarterly analytics of authorized services ensuring adequate governance and deliverables resulting in 16% increase in annual compliance audits.*Bridged collaboration between service delivery teams and leadership resulting in quarterly strategic alignment events driving organizational agility.*Fostered trusted working cultures enabling teams to think critically in order to assume accountability and reconcile grievances independently.

• 

  Capital IDEA Houston

  Feb 2018 - Jun 2022

  *Collaborated with developers, analysts, and/or stakeholders to identify/understand testing needs and negotiate delivery timelines.*Developed and implemented test cases to ensure alignment with client requirements.*Mediated risks preventing delay/derailment.*Ensured compliance with federal guidelines and standards during testing activities. *Provided thought leadership and strategic guidance for innovative community-based minority focused partnerships.*Facilitated orientation sessions enabling the organization to meet the recruiting goal within the third quarter, exceeding the annual goal by 12%.*Served as Outreach and Onboarding Team Coach increasing the team’s productivity by 15% within 6 months. *Provided wrap-around case management and support services for program participants, encouraging upskilling soft and interpersonal skills ensuring accountability for career goals.*Organized career coordinating goals with placement staff post-graduation, licensure/certification.*Ensured participant compliance with readiness to intervene immediately preempting discourse.

  • QA Training And Development Coordinator

    Jun 2021 - Jun 2022

  • Guidance and Planning Specialist

    Jun 2020 - Jun 2021

  • Career Navigator

    Feb 2018 - May 2020
• 

  Built4Agility

  Apr 2022 - Nov 2024

  • Managing projects to a successful outcome ensuring appropriate communications with all relevant stakeholders takes place• Managing Built 4 Agility’s key enterprise accounts at both the executive and operational levels• Driving product utilization and expansion within onboarding, training, and hands-on support through the lifetime of each partnership account• Defining key performance indicators (KPIs) for customers; monitoring and analyzing performance, providing regular reports to the executive team and making data-driven recommendations for optimization• Developing cross-functional teams empowered to collectively own marketing campaigns, co-branded initiatives, and integrated product offerings• Cultivating and maintaining strong relationships with existing partners and affiliates acting as the main point of contact, addressing inquiries, resolving issues, and ensuring partner satisfaction• Identifying potential partners and affiliates through market research, networking, and industry events; evaluating potential partners based on strategic fit, target audience alignment, and potential for mutual benefit• Developing and refining a clear and innovative partnerships strategy supporting the organization's short-term and long-term goals; collaborating with the executive team to align partnership initiatives with overall business objectives. Show less

  • Director of Workforce Development

    Sept 2023 - Nov 2024

  • Director of Customer Success

    Apr 2022 - Sept 2023
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  Career TEAM

  Jun 2022 - Sept 2023

  Retention/Career Advisor

  *Championed Agile adoption process mindful of Career TEAM’s business goals while supporting a culture of continuous improvement, knowledge sharing via Sprint Planning and PI Retrospection resulting in a 11% annual team growth within 12 months of release.*Developed and implemented training on grassroots organizing, resulting in a 18% increase in mobilization, engagement, and resource allocation.*Managed and optimized content management systems to streamline team coordination leading to a 23% improvement in efficiency. Show less