Malgorzata Bylinska-Kobus - TRENER MENTALNY

Experience

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  TVN S.A.

  Apr 2005 - Jun 2005

  Intership

  Working as a television journalist as part of a team of journalists in a busy office in Poland.• Performed interviews and searched for the required information;• Pitching ideas to editors and commissioners;• Generating ideas for stories and features and following leads from news agencies, the police, the public, press conferences and other sources;• Writing scripts for bulletins, headlines and reports;• Identifying potential interviewees, briefing them, preparing interview questions and conducting recorded interviews;• understanding and complying with media law and industry codes of conduct. Show less

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  Primark Stores Limited

  Nov 2007 - Sept 2008

  Retail Operative
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  The Coffee Station

  Sept 2008 - Mar 2010

  Manager Assistant, Head Barista

  • Ensure the highest level of food hygiene & customer service is provided at all times;• Use effective customer care skills to ensure the well being of customers as all times;• Handling customer complaints and queries effectively and efficiently;• Manage conflicting priorities and work efficiently in a calm and measured manner;• Working in a fast paced environment requires keeping strict time scheduled, good numeracy skills, ability to give and take direction and instruction in an orderly fashion; Show less

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  Henderson Global Investors

  Sept 2010 - Jul 2011

  General Assistant, barista

  • Ensure the highest level of food hygiene & customer service is provided at all times;• Meeting / greeting & serving about thousand customers on a daily basis;• Handling customer complaints and queries effectively and efficiently;• Initiate and indulge in dialogue with customers as part of customer service;• Perform preventative and general maintenance on coffee machines on regular basis.

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  Lesna Chata Polish Delicatessen

  May 2012 - Dec 2014

  Manager

  • Operational management: organising stock and equipment, ordering supplies, cleanliness and security;• Financial management: planning and working to budgets, maximising profits and achieving sales targets set by head office, controlling takings in the shop, administering payrolls, etc;• People management: recruiting new staff, training and developing existing staff, motivating and encouraging staff to achieve targets, coordinating staff scheduling and rotas;• Ensuring high standards of customer service are maintained;• Devising and marketing promotional campaings, promoting the company’s full range of products• Preparing reports and other performance analysis documentation; Show less

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  Top Medical Clinic

  Jan 2015 - Dec 2015

  Head Receptionist

  • Booking and updating and general management of appointments• Handling, processing results, letters and reports• Filing and retrieval of medical records• Patient service and liaison, meeting and directing patients on arrival• Handling patient enquiries• Doctors liaison, including locums• Liaison with other team members and associated healthcare agencies and providers• Telephone and switchboard duties• Handling payments for private work carried out• Data entry Show less

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  Green Surgery

  Feb 2016 - now

  Practice Manager
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  ProActivLife Financial Services Ltd

  Sept 2017 - now

  Financial Advisor
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  Financial Expert Independent

  Jan 2020 - now

  Financial Expert
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  Samozatrudnienie

  Jan 2024 - now

  Trener rozwoju osobistego