Joo Hui Chan

Experience

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  GlobalFoundries

  Mar 2017 - Aug 2017

  Equipment Engineer

  • Assisted with preventive maintenances in the cleanroom and fault detection• Creation of educational materials for newcomers• Data entry and analysis

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  Singapore Armed Forces (SAF)

  Aug 2018 - Aug 2020

  Military Police Officer
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  Homage

  Oct 2020 - Dec 2020

  RSC Token Distribution Ambassador
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  Raffles Medical Group

  Mar 2021 - Jun 2022

  Healthcare Assistant

  - Assist in the registration and screening of patients prior to vaccination.- Provide clear pre- and post-vaccination instructions to patients.- Liaise with other vaccination centers to coordinate the transfer of medical supplies, vaccines, and equipment.

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  PANCARE MEDICAL PC

  Jun 2022 - Jan 2024

  Healthcare Assistant

  - Welcome and guide patients through the vaccination process.- Provide reassurance and support to patients, especially those who are anxious or nervous.- Assist with pre-vaccination screenings, including verifying patient records and checking medical history.- Monitor patients post-vaccination for any adverse reactions and provide immediate assistance if needed.

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  Event Security Specialists (ESS)

  Jul 2022 - Mar 2024

  Event security

  Event Security & Crowd Management- Maintain a visible and professional security presence to deter potential threats.- Monitor crowd behavior, identifying and addressing potential security risks.- Enforce event rules, policies, and safety regulations.- Manage entry and exit points, ensuring only authorized individuals have access.Access Control & Bag Checks- Conduct ticket verification, bag inspections, and security screenings at event entrances.- Ensure VIPs, staff, and media personnel are directed to designated zones.Incident Response & Conflict Resolution- Quickly respond to disturbances, medical emergencies, or security threats.- De-escalate confrontational situations professionally and effectively.- Detain or escort disruptive individuals when necessary, following legal and company protocols. Show less

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  Secretlab

  Jan 2024 - Oct 2024

  Customer Support Specialist

  Customer Support & Issue Resolution- Respond promptly to customer inquiries via email, calls, and other designated platforms.- Resolve product-related questions, troubleshooting requests, and order issues effectively.- Maintain a deep understanding of Secretlab’s products, policies, and warranty coverage to provide accurate information.- Escalate complex issues to the appropriate internal teams while ensuring timely follow-ups with customers.Performance & Quality Assurance- Maintain a 90% or higher quality assurance (QA) score by consistently following company guidelines and best practices.- Ensure responses are clear, professional, and aligned with Secretlab’s brand voice and service standards while handling a daily quota of 90 tickets.- Review and revise responses to improve accuracy, efficiency, and customer satisfaction.Service Level Agreement (SLA) Compliance- Manage and prioritize tickets effectively to meet the 36-hour SLA for customer inquiries.- Proactively follow up on pending cases to ensure timely resolution. Show less

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  CMA CGM

  Oct 2024 - now

  Customer Service Executive

  - Oversee end-to-end shipment processes, ensuring seamless execution of bookings, documentation, and operations.- Act as the primary liaison over 16 high-profile accounts, proactively addressing inquiries and resolving complex issues.- Drive exception management, problem resolution, and process enhancements to elevate customer satisfaction.- Coordinate with internal teams and external stakeholders to manage operational requests and special cargo handling.- Ensure prompt and accurate service delivery by streamlining collaboration across departments.- Leverage strong analytical, communication, and customer service expertise to optimize workflow and enhance client experience. Show less