Chase Sawyer

Experience

• 

  University of Washington

  Apr 2009 - Jun 2013

  Lead Help Desk Analyst

  Supervise and train other Help Desk Analysts; Communicate with other Classroom Support Units; manage equipment check in/out, Communicate with customers; Schedule special events and manage customer satisfaction; Administer laptop imaging and updates; Designed a new imaging system utilizing Microsoft's WAIK and DISM; Assist University faculty and staff with classroom equipment and technology; Diagnostics of equipment problems or failures; Repair malfunctioning equipment; Installation of new classroom A/V equipment; Take on additional responsibilities within the unit as necessary to cover for staff absences; Analyze customer needs and make recommendations; Evaluate new equipment performance; Show less

• 

  University of Washington

  Aug 2013 - now

  Development of both commercial and open source software applications and database systems that generate complex metrics and reports used by management and other high level staff throughout the organization. Architect and implement software solutions to business needs independently and as part of a team. Manage software development and deployment projects, including working with third party vendors.Recently working as lead developer for department web apps using modern devops techniques with a modern stack - Node/Express or Python/Django serving data backed by PostgreSQL and SQL Server via REST and GraphQL to React frontends.Other projects involve providing real-time and historical data analysis and reporting on institutional performance metrics within Service-Now, developing an open source RFID-based access control solution for classroom equipment using CAD to design 3D printed parts and open source hardware for integrated systems, and managing marketing/communications campaigns to campus stakeholders and customers.I use technologies, such as KNIME Analytics Platform and Tableau Desktop/Server, to mine, clean, process, visualize and report on data from Service-Now and other institutional data sources. I develop software for desktops and open platforms in Javascript and Python, manage databases within desktop and reporting applications.I also help manage and maintain 500+ desktop and laptop computers used in classrooms and by departmental staff. Provide technical evaluation, installation, maintenance and support of integrated classroom technology systems and related components. Provide Tier 3 support and perform configuration, diagnostic, repair, and testing functions. Show less Help Desk Supervisor at Classroom Technology & Events within University of Washington Information Technology (UW-IT / CTE).Responsible for the hiring, training, and supervision of student employees; Tier 2 and 3 classroom technology diagnostics and maintenance; Continual Service Improvement (CSI) team member responsible for developing business intelligence tools for greater UW-IT staff and management; Workstation and Server management for Classrooms and Monitoring tools; Desktop Administration and Troubleshooting for staff workstations and classroom computers; Networked AV system troubleshooting and configuration; Biamp Audio DSP troubleshooting and configuration; Crestron certified DigitalMedia Designer; Show less

  • Senior Computer Specialist

    May 2016 - now

  • Program Support Supervisor I

    Aug 2013 - May 2016