John Pettersen

Experience

• 

  Macro Group

  Apr 1997 - Nov 1998

  Contract Manager

  - Managed contracts and sales transactions of semiconductors for major clients. - Responsible for volume pricing quotations, tenders and re-negotiations of annual contracts.- Extensive client relationship management including initiating new opportunities, raising client awareness of products, co-ordinating deliveries, maximising billing and presenting quarterly performance reviews.

• 

  British Airways

  Nov 1998 - Jul 2020

  - Managed a programme of Agile Scrum and Kanban teams delivering projects, bug fixes and optimisation enhancements across the ba.com platform. - Overall span of control of a wider team of +50 heads, comprising a mix of BA internal staff, global onshore / offshore resource and UK contractors with a manpower budget responsibility of c £2M p. a.- Extensive third party supplier management and contract negotiation, ensuring contract and service levels are achieved whilst driving cost reductions. - Managing and planning of cross functional matrix teams across multiple countries and cultures. Show less - Successful service transition of the CFS SAP finance system from a third-party integrator into BA IT support with 34 impacted applications, 89 dependent internal interfaces, enabling the decommissioning of 29 legacy systems. - Implemented a new support model, support team Knowledge transfer inc. upskilling, and agreement on the segregation of duties of the support team vs an SAP Centre of Excellence. - Brought workstream timescales back on track to allow the Programme to implement on time. - Ensured a smooth transition with the support team being able to provide effective support from day one and meet the expected service levels, and the acceptance of project deliverables into BAU. Show less - Project managed the selection of a new Loyalty management solution for IAG groupwide use across Avios, Iberia and BA OpCo’s. Managed the project through initiation, scoping and solution design including RFP and contracting.- Produced and managed a joint plan across all 3 OpCo’s and the chosen supplier to achieve successful contract completion and achieve aggressive planned contract deadline sign off date on the c£6M contract. - Considerable stakeholder management across Avios, Iberia and BA and their respective legal, procurement, IT and business areas. Ensuring alignment and engagement whilst managing risks and dependencies across all 3 OpCo’s. Show less - Consistent delivery of large complex IT projects (up to c£5M) through their full project lifecycle, including strong formal design, quality, change, financial and risk management.- Delivery of both large in-house IT developments and integration of external packaged solutions.- Supplier Management, including the set-up of appropriate contracts for supply of IT products and services, and the management of external contract staff including offshore development teams. - Contract negotiation including evaluation of suppliers, managing the full tender and service provision process.- Responsibility for the entire project business case IT costings and ongoing financial tracking. Show less - Analysed complex business problems using structured methods to identify the most appropriate solutions, whilst highlighting opportunities for change and improvement.- Provided stakeholders with a useable, efficient, effective way of working, considering a balance of usability and fit with architecture. - Produced key design deliverables in line with the agreed architected design processes, considering a broad range of options and applying sound judgement and resolving issues.- Captured testable requirements and traced them to business objectives and business benefits. Managed requirements through the full project life cycle. Show less

  • IT Project Manager - ba.com

    Oct 2016 - Jul 2020

  • IT Project Manager – SAP Finance System

    Feb 2019 - Sept 2019

  • IT Project Manager - Group Loyalty Platform

    Mar 2016 - Oct 2016

  • IT Project Manager - Flight Operations & Business Strategy Departments

    Mar 2010 - Mar 2016

  • Senior IT Business Analyst - Alliances & Aviation Security Department

    Sept 2005 - Mar 2010

  • e-Business Project Manager - Inflight Service Department

    Oct 2000 - Aug 2005

  • Systems Development Coordinator - Sales Department

    Nov 1998 - Oct 2000
• 

  IAG GBS

  Aug 2020 - now

  Managing multiple projects within the BA Inflight Product department. Working on the Cyber and PCI Programme to support and manage a series of projects across the programme to ensure regulatory compliance, minimise the risk from Cyber security threats to the IAG estate and overall to protect IAG data and assets including the brand reputation.

  • Principal Information Technology Project Manager

    Jan 2022 - now

  • Senior Information Technology Project Manager

    Aug 2020 - Dec 2021