Daniel Heras

Experience

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  Gansek,Inc.

  Dec 2004 - Sept 2006

  Designer

  ·Head designer of a small design/build team for residential projects·Integrated sustainable green design features, such as green roofs, renewable resources, and solar panels

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  ALTOON PARTNERS

  Dec 2006 - Mar 2009

  Designer / Intermediate Architect

  ·Assist Senior Architects in the design of Mixed-Use, Retail, and Commercial Office Space projects·Supervise all LEED/Sustainable Design Projects, including the development of the first Sustainable Design Package·Experience in Concept, Schematic, and Design Development·Project Scale 100,000 - 2,000,000 sq. ft.·Projects in China, Eastern Europe, and the U.S.

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  Pleitez for Congress

  Dec 2008 - Jun 2009

  Base Vote Director

  ·Manage and direct a team of 25 Field Organizers·Draft policy related to the Environment, Energy, Transportation, and Building Industry

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  Beltway Services

  Apr 2010 - Aug 2012

  Vice President/Director of Operations

  ·Manage and oversee operations of 200 employees and 200+ properties·Handle 6 million in annual revenue·Successfully managed to overcome 500,000 in debt, and steer clear of bankruptcy

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  Presidio Graduate School

  Aug 2012 - May 2014

  MBA, Business Consultant
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  Environmental Building Strategies

  Oct 2012 - Nov 2012

  USGBC Greenbuild Consultant
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  EDF Climate Corps

  May 2013 - Aug 2013

  Climate Corps Fellow - City of Austin

  Daniel Heras analyzed the City of Austin’s municipal building portfolio and energy efficiency practices. Heras created an Energy Use Intensity (EUI) Index for more than 200 City buildings, performed level-1 facility audits and conducted in-depth interviews with over 30 City employees who are key players in the City’s energy efficiency practices. All of his work was in alignment with the City’s Climate Protection Plan, which sets a goal of carbon neutral City operations by 2020. As a result of this work, Heras has recommended four system-level energy efficiency strategies designed to improve the implementation process of energy efficiency projects for City-owned buildings:- A robust Reporting and Communication strategy that tracks and reports building energy data;- A Capital, Finance and Budget strategy that highlights Life Cycle Cost analysis and Net Present Value of energy efficiency projects;- An Operation and Maintenance strategy that integrates stakeholder input and plans for ongoing training of building operators, and- A proposed set of City-wide energy efficiency educational campaigns that would aim to reach all 12,000 City employees and promote more energy efficient behaviors. Show less

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  Off the Grid

  Dec 2014 - Apr 2021

  Management of 6 - 9 off-shore engineers in 4+ countries.Managed 10+ product launches in agile development environment.Established multi-department processes to maximize efficiency, improverelease timelines, and streamline communication.Defined & executed product roadmap linking goals, data analytics, and KPI’sto product prioritization across verticals. First technical product manager at Off the Grid. Conceptualized and grewproduct team, including developing all internal product process, fromrequirement gathering to value validation.Created and launched Off the Grid’s proprietary internal software tools,which currently has a reach of serving 11 thousand meals per day.

  • Senior Product Manager

    Mar 2018 - Apr 2021

  • Product Manager

    Dec 2014 - Mar 2018
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  Gap Inc.

  Jul 2021 - Jun 2023

  Product Manager, Employee Enablement

  • Led the development and operation of a generative conversational AI bot to support Gap Inc.’s global workforce of approximately 150k employees worldwide. • Successfully evaluated 10+ AI/ML platforms and conducted proof of concept exercises to select the optimal solution. • Achieved an 80%+ resolution rate on all interactions, ensuring a seamless employee support experience. • Implemented a proactive conversational employee experience, resulting in 100% engagement and increased adoption rates. • Reduced ticket volume by 80% for high-traffic inquiries, freeing up support agents for more critical tasks. • Also responsible for managing core employee tools, optimizing support, and evaluating new solutions for enhanced productivity.Joining Gap Inc. has been an incredible journey, and I’m proud to contribute to shaping innovative solutions for our diverse workforce. Show less

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  Refugio

  Jul 2023 - now

  CEO, Co-Founder