Amber Thomas

Experience

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  Arise Virtual Solutions Inc.

  Jul 2014 - Oct 2016

  Independent Contractor

  Politely greet customers and provide them with an amazing experience. Initiate and process customer orders and customer service inquiries. Transfer or refer customers to the appropriate department, if needed. Maintain a secure work environment for sensitive customer information. Phone, chat, email, personal services.

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  ModSquad, Inc.

  Sept 2016 - now

  Independent Contractor

  Manage client help-desk tickets via Zendesk and utilize macros and manage projects and resources via Basecamp. Communicate w/team and management via email, Slack, and Google meetings. Monitor social media and blog posts and delete/ block users who violate brands' terms. Provide a variety of support based on client projects such as technical support, account/billing concerns, service upgrades/cancellations, live chat support, e-commerce support, shipment information, and lost/damaged orders typically through email or chat via a ticket priority system. Show less

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  St. Francis Hospital, Columbus, GA

  Oct 2016 - Feb 2017

  Certified Pharmacy Technician 1

  Under the direct supervision of a registered pharmacist, compound and dispense medical prescriptions. Perform various clerical duties. Receive and store supplies, verify stock, and maintain inventory records in computer system. Credit and charge patients. Contribute to the efficient operations of the Pharmacy. Identify, prepare and label intravenous medications as directed by and under the supervision of a Pharmacist; utilize sterile aseptic compounding techniques; routinely check for and properly dispose of expired or recalled intravenous medications. Refill the automated dispensing cabinets and remotely located medication stocks; inspect dispensing machines and storage areas on a recurring basis as directed by the Pharmacist in Charge or designee. Maintain a clean and sterile compounding work environment in the IV clean room. Show less

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  Anthem Blue Cross and Blue Shield

  Apr 2017 - Feb 2018

  Benefit Specialist/ Pharmacy Specialist

  Served as phone support to answer member's questions about medical benefits, medical claims, canceling contracts, taking payments, resolving pharmacy related benefit questions and related issues. Supported fellow team members by answering questions and assisting with resolving member's issues. Met professional performance goals quarterly.