Tommy Anderson

Experience

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  Baroka Tour and Travel

  Jan 2016 - Dec 2016

  PT Baroka tour and travel
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  PT Bintan Lagoon Resort

  Oct 2016 - Jul 2020

  Managed guest immigration clearance, including passport and visa supportCoordinated ferry ticketing and accommodation logistics for guestsHandled VIP services and membership inquiries, ensuring a high level of guest satisfactionCollaborated with front office and bell service teams to enhance overall guest experience Delivered personalized guest services, including luggage assistance, room changes, and guest requestsSupported daily hotel operations and ensured smooth check-in/check-out processesCommunicated professionally via phone and in person to meet guest needs efficiently Provided general concierge support during peak seasonAssisted with guest inquiries, luggage services, and hotel navigation

  • Member Relation Officer

    Apr 2017 - Jul 2020

  • Concierge Team

    Dec 2016 - Apr 2017

  • Concierge Daily Worker

    Oct 2016 - Dec 2016
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  Cenizaro Hotels & Resorts

  Apr 2022 - Jul 2024

  Responsible for general hotel operations (Guest service agent, telephone operator, Driver and bell service), Handling guest luggage during check in and check out, Providing information services about the hotel and the surrounding area. Providing services for handling guest luggage upon arrival, handling moving room luggage, and handling departing guest luggage. Delivering and picking up hotel guests to their destination and picking up guests from the airport or station according to the reservations they have made.

  • Guest Service Agent at The Residence Bintan

    Apr 2023 - Jul 2024

  • Bellman at The Residence Bintan

    Apr 2022 - Apr 2023
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  IHG Hotels & Resorts

  Jul 2024 - now

  As Bell Captain, I lead the bell service team across two IHG properties, ensuring smooth guest arrivals and departures while maintaining luxury service standards. I coordinate all bell operations, support front office processes, and act as a key point of contact for VIP and group arrivals.Key Responsibilities:Supervise and schedule bellmen across both resort propertiesWelcome guests with warmth and professionalism upon arrivalCoordinate luggage assistance from arrival to room delivery and departureEnsure VIP, group, and event guest logistics are handled flawlesslyTrain and mentor bell staff on guest service standards and safety protocolsCollaborate with Front Office and Concierge teams to enhance guest experienceConduct daily briefings to align team with daily arrivals, departures, and special eventsHandle guest complaints or special requests with tact and efficiencyMaintain neat and organized bell desk and lobby area Show less

  • Bell Captain Cluster Indigo Hotel & Holiday Inn Resort Bintan

    Feb 2025 - now

  • Bellman Hotel Indigo Bintan Lagoi Beach an IHG Hotel

    Oct 2024 - Jan 2025

  • Bellman pre opening team Indigo Bintan Lagoi Beach, an IHG Hotel

    Jul 2024 - Oct 2024