Ryandra Dika

Experience

• 

  PT. Sari Coffee Indonesia (Starbucks Indonesia)

  Dec 2015 - Feb 2017

  - Managing Store Operations- Responsible for financial report- Connecting between partner and customer- Develop and motivate of 19 partners- Hiring and welcoming new staff Overall responsibility to understand the coffee shop from three aspects (Staff, Customer and Business). Able to handle complain and provide solution. Motivate and develop of 10 members of staff.

  • Assistant Store Manager

    Sept 2016 - Feb 2017

  • Management Trainee

    Dec 2015 - Sept 2016
• 

  Traktor Nusantara

  May 2017 - Jun 2018

  Business Consultant

  Agro Division, handle brand Massey Ferguson. • Identifying customer needs by considering the company's capacity to meet these needs• Creating potential project opportunities, finding new customers and increasing coverage• Perform product bidding process to customers• Conducting the negotiation process (price, TOD, TOP, product specifications, and product support packages) with the customer• Perform the unit specification checking process carried out by the Sales Force together with the customer so that it is in accordance with the initial agreement with the customer• Monitoring the unit / product has been delivered to the customer has specifications and prices and the delivery time is in accordance with what has been agreed with the customer• Monitor the process of A / R payment in accordance with the time agreed upon in the contract• Monitor all After Sales Service activities for customers carried out according to customer requirements and in accordance with contractual agreements• Coordinate all complaints from customers submitted to the relevant section and follow up monitoring of complaints handling actions• Carry out market penetration activities in accordance with the sales strategy so as to create market opportunities and develop coverage areas• Follow up on customer complaints• Make a Call Report, Lost Deal Report, Competitor Activity Report• Provide input data to Management in the form of: Customer Activity, Customer Behavior, User Competitors, etc Show less

• 

  PT. Pratama Putra Persada

  Jun 2018 - Oct 2020

  Operations Supervisor

  - Handling day to day operatioanal activities- Finding markets for the company- Contacting supplier and maintaining good connection with them- Improving marketing strategies (4P's)- P&L

• 

  PT. Kopi Negeri Nusantara (Daikohi)

  Jan 2019 - Jul 2020

  Co-Founder

  • Overall responsibility to understand the coffee shop from three aspects (Staff, Customer and Business). • Able to handle complain and provide solution.• Improving marketing strategies (4P's).• Motivate and develop of 23 members of staff. • Create and analyze the business plans• HR Duties

• 

  PT Astra International Tbk - Toyota

  Apr 2021 - Mar 2023

  Marketing Executive

  • Selling Toyota car’s product to potential customer.• Able to handle complain and provide solution.• Provide information regarding the product itself, and also help the customer to choose the best suitable car for themselves.• Doing digital marketing across social media platform.

• 

  PT Nusa Global Kirana

  Mar 2022 - Jun 2023

  Operation Supervisor

  In this company, I currently handling a new division of food and beverages industry. Thus, I responsible for managing the workflow and provide training for employee. Moreover, I also provide feedback and give solution to our employee in order to perform well. Next, I also setting the goals for monthly target and also organizing to achieve the target. Lastly, I also provide monthly report to BOD on how our business work.

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  INDOGUNA UTAMA

  Jun 2023 - now

  Business Development