Nadene Brown

Experience

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  Real People Home Finance

  Jan 2012 - now

  1. Strategically participating in the formulation of, and directing the sales objectives into implementation plans for the relevant campaigns2. Translating products (Trace packs) Targets into operational plans for the different products3. Overall management of tracers, monitoring and ensuring achievement of targets4. Implementing, reviewing and maintaining performance standards of tracer staff to improve efficiencies in the tracing process5. To be involved in people management, including workforce planning, recruitment, reward, training and development, and performance management of staff6. Reporting on various metrics, including data analysis against budget and operational measurements7. Quality management, including policy implementation, ensuring review and quality assurance processes are in place and adhered to8. Ensure adherence to Legal compliance with the various Acts related to this position.9. Be able to ensure optimum use of systems and able to report inefficiencies Show less 1. Create a professional customer service environment by: Providing positive leadership Acting as an ambassador of the organization Focusing on achieving positive outcomes Suggesting new ideas, e.g., new value-added propositionsAnticipating impact of new trends, products, and current/upcoming corporate initiativesConsidering customer satisfaction during decision-making process Implementing a service-oriented environment Developing appropriate policies and procedures to support effective customer service 2. Provide leadership by:Leading by positive example Creating a work environment to motivate individuals and teams Communicating job opportunities to high performing employees Supervising and mentoring employees Conducting effective meetings Resolving workplace conflicts satisfactorily Demonstrating respect for others Respecting diversity in the workplace Interacting co-operatively3. Manage operations by: Ensuring adherence to legal requirements Developing effective policies and procedures Developing and monitoring budgets Contributing to the business planning process Managing demand and capacity Measuring and analysing customer satisfaction Sourcing/upgrading technology requirements Planning for technology training and supporting technology use Facilitating team meetings Ensuring a proper fraud awareness campaign is in place via polygraph tests and identity authentication Show less

  • Admin Manager

    Jul 2015 - now

  • Operations Supervisor

    Jan 2012 - Jun 2015
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  DMC

  Jul 2015 - now

  Manager